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malware trouble ..

Discussion in 'Malware Removal Help' started by terry1, Aug 11, 2013.

  1. terry1

    terry1

    Joined:
    Nov 19, 2012
    Messages:
    4
    Location:
    glasgow
    Operating System:
    Windows 7
    Hi folks does anyone know what would be the best way to clean malware out my pc ? trouble is i`m not to great with computers and need a programe or something to take it out but i dont know whats the best. i was getting pop-ups and my homepage kept changing and little things here and there and someone told me to check my control panel and check what was on it and i noticed a thing called "webcake" and another called "price peep " i googled them and it told me they where malware viruses ive been running my "malwarebytes" software but it dont seem to be cleaning them anyone any ideas i would be much obliged for any help .
     
  2. DSTM (Dougie)

    DSTM (Dougie) Registered Members

    Joined:
    May 3, 2009
    Messages:
    8,270
    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7
  3. Plastic Nev

    Plastic Nev SUPER MODERATOR IN MEMORY

    Joined:
    May 2, 2009
    Messages:
    2,801
    Location:
    In front of a monitor in Blackburn Lanc's UK.
    Operating System:
    Windows 7
    Hi, just to back up DSTM's post, that "Price Peep" is an extremely invasive and hard to remove problem, I have recently seen someone else having great trouble with it on a different forum. As well as the price peep and webcake, there may well be other hidden malware problems, so please do follow DSTM's advice and let our security and malware guys help you through it.


    Nev.
     
  4. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,825
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Hi terry,

    To make it easier for you, i'll reply to this thread and will move it to the malware removal forum.
    So just reply to this thread as normal.

    That's because they're not really malware virus's, they are classed as 'adware'.
    We need to run a program dedicated to removing adware.

    Any problems or questions.... just shout out.
    We'll try and make it as easy as possible.

    Just click on the tool name ( in blue) to download the programs.

    Step 1
    Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.

    Step 2
    • Download OTL to your desktop.
      right click on the link and select 'Save Link/Target As'.

      if you have problems, try this download link:
      OTL
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check
    .

    .
    [​IMG]

    Now copy the lines in bold below.

    netsvcs
    msconfig
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\system32\*.exe /lockedfiles
    %systemroot%\System32\config\*.sav
    %PROGRAMFILES%\*
    %USERPROFILE%\..|smtmp;true;true;true /FP
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    CREATERESTOREPOINT

    • right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste.

      [​IMG]
      .
    • Click the Run Scan button.

      [​IMG]
    • Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them with your next reply.

    In your next reply, please submit:
    JRT.txt
    and both reports from OTL


    Thanks.
     
  5. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,825
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Do you still require help?
     

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