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Lenovo sound distortion

Discussion in 'Windows 10' started by Dennis Swift, Nov 18, 2020 at 2:52 PM.

  1. Dennis Swift

    Dennis Swift

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    Hello all.
    I own a Lenovo ideapad330s with Windows 10.
    I'm having problems with the sound when listening to music either by youtube or from i tunes from the music i have stored on the laptop. When listening to music it sounds as if the singer is talking under water and the backing music just sounds similar. I have tried almost everything people have asked me to do without any luck. I am contemplating buying another laptop because of this problem. I took it to a local Computer shop but they wanted £40 just to look at it, then there would have been another charge to put it right.
    I'm sure there is something missing because I did re-set it to factory settings a while ago, and it has had this problem ever since. I'm hoping some tech savvy person can assist me in putting this right.
    Thanks
    Denn.
     
  2. Tony D

    Tony D Administrator Administrator

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    Hello and welcome Dennis, You may have a driver problem and it may correct itself with an update. Saying that because the sound was good until you reset the computer. Some updates may not have been loaded onto your computer since the reset.

    There must have been a reason you reset the machine. What was the reason and how did you do the reset?

    Do you get the same distorted sound if listening with headphones?
     
  3. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    Hello Dennis and welcome to Computer Help Forums.
    Have you checked your your audio driver in the Device Manager?
    AS Tony stated, there may be an issue with the correct/updated driver.
     
  4. Dennis Swift

    Dennis Swift

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    Than you for taking the time to reply to my computer problem.

    The laptop is just over two years old, It did become very slow and took ages to boot up and to be able to use. Word took ages to open also . I decided to sell it but, before I did i needed to return it to factory settings. I advertised it but, I did get plenty silly offers which before giving it away I'd rather keep it myself.

    It was since the reset that the sound has been like this. There are times when it's fine through headphones but other times there isn't any sound coming through. Maybe if I reset the machine again, the missing software might just appear? It has spent quite a lot of time updating recently but it hasn't cured the problem. The reset was to reload windows and delete any files etc which I placed on an external hard drive.
    Kind regards Denn.
     
  5. Tony D

    Tony D Administrator Administrator

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    Go to Settings / Update & Security

    Check for updates
     
  6. Dennis Swift

    Dennis Swift

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    Morning Tony and thanks for your reply.. I saw your post last night and did what you said. It took ages to complete but, it still is distorted. Seems this problem isn't going away.

    If I can't get this sorted what would be the best laptop to suit myself. I do a lot of writing for local news and media. I store quite a lot of pictures I have taken over the past years and mainly listen to a lot of music via laptop etc. I read that an 8GB SSD would be ideal but I'm a tad behind in becoming a tech savvy person. This Lenovo I have hasn't been up to what I had expected but it does have a 15" screen. I'm unsure what a 14" would be like as no doubt the keyboard would be smaller and unsuitable for sausage fingers lime me.
    Once again, thanks. Dennis.
     
    Last edited: Nov 19, 2020 at 3:45 AM
  7. Seth Anthony

    Seth Anthony Registered Members

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    1) Go onto Device Manager.

    2) Right click on Sound, Video and game controllers.

    3) Right click on the entry that has the word "Audio" in the description and choose uninstall. Do the same for all "Audio" entries if you have more than one), and choose uninstall. IMPORTANT: You want to delete the driver as well. So if you get the check box to delete the driver for the device then put a dot in the box to delete the driver.

    4) Restart the laptop.

    5) Download the and run the first two audio drivers from here:

    https://pcsupport.lenovo.com/us/en/...kb/downloads/driver-list/component?name=Audio
     
    allheart55 (Cindy E) likes this.
  8. Dennis Swift

    Dennis Swift

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    Thank you for taking the time to reply. I did both 1 & 2 but when I right clicked I got two messages, one was "Scan for hardware changes and the one beneath was "properties". No "Audio" appeared when i right clicked.
     
  9. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    Select Properties.
    In the new window that opens, select the driver tab.
    Uninstall from there.
    See screenshot.

    device manager.png
     
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  10. Dennis Swift

    Dennis Swift

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    Can I first of all offer my thanks for those instructions you gave me to follow. At first, the messages you said would appear didn't. However, after a few clicks here and there the "Audio" appeared, I deleted all you said and restart. I downloaded the first two and hey presto we have undistorted sound. I will have to find the headphones to check, hopefully all shall be fine.
    I now owe you a pint or two.
    Kind regards Dennis.
     
    allheart55 (Cindy E) likes this.
  11. Seth Anthony

    Seth Anthony Registered Members

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    I realized that in my previous post that I said, "Right click on Sound, Video and game controllers", when I should have said, "Double click on Sound, Video and game controllers".

    Oh well, it seems you figured out what I meant to say.

    Good job:)
     
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  12. Tony D

    Tony D Administrator Administrator

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    Let's go directly to Lenovo's website and update your audio driver. You'll need to know the exact model number of your laptop. Click on Detect Product. If should scan your laptop and find the exact model number.

    If it doesn't automatically detect your model, you can enter it manually. There are four variations of IdeaPad 330s. Look on your laptop for the missing part of the model number. They're looking for something like 330S-15AST

    Go to https://pcsupport.lenovo.com/us/en/
    Click on Detect Product or Browse Product to manually enter your model number.

    If you go the Browse Product route -
    Click on Laptops
    Enter the Series - it'll be 300 Series IdeaPad
    Enter Subseries - it'll be 330S-xxxxx
    Once it finds your laptop model, click on Software and Drivers.
    Click on the Start Scan button (or click on the Manual tab and look for Audio drivers.)

    See if you can download and install the audio driver.

    Return and post with your result.

    btw: I saw that one of the models' audio driver hasn't been updated for the current revision of Windows 10.
    What version of Windows 10 do you have? To find out, hold the Windows key (that's the one two keys to the left of the space bar). While holding the Windows key down, tap the R key. Release the Windows key.
    In the dialog box, type Winver and click OK or press the Enter key.
     
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  13. Tony D

    Tony D Administrator Administrator

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    Oh my, I see that we all posted at the same time.

    Glad you have it straightened out.

    Good job Seth.
     
  14. Dennis Swift

    Dennis Swift

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    I now have the sound perfect but, another problem has occurred.
    When I finish using laptop I close all programs and close the lid. When I come to use it again the laptop boots up and is ready to us. Now, when I open the lid I'm greeted with a black screen which then shuts the computer down. I then have to go through waiting for it to boot up and go through the signing in stages again. If there are any settings to cure this I would be really grateful.
    Thanks again in advance.
    Dennis
     
  15. Seth Anthony

    Seth Anthony Registered Members

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    I'd suggest re-installing the video driver in a similar way that you did the audio driver. I've only got a moment right now, so someone can chime in with further details.
     
  16. Tony D

    Tony D Administrator Administrator

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    Go to Settings / System / Power & Sleep
    Under Related Settings - click on Additional Settings
    Choose what closing the lid does
    - I like to set it to Shut down
     
  17. Seth Anthony

    Seth Anthony Registered Members

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    Tony mentioned to check the setting to choose what closing the lid does. By default, this is set to "sleep". If it was somehow changed to "shutdown", then when you opened the lid, it wouldn't start up and shutdown as you said. If it the lid option was set to shutdown, then nothing would happen when you opened the lid. You would have to press the power button to start the laptop.

    What is the close lid setting set to?

    There are two possible video drivers for your particular laptop. Go into Device Manager and double click "Display Adapters". What does it show in there?

    Other than a possible video driver issue, we might have to change your "Power Plan".
     
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