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Laptop not detecting any external microphone - Conexant

Discussion in 'Sound Card' started by Lorathia, Oct 7, 2020.

  1. Lorathia


    Oct 7, 2020
    Operating System:
    Windows 10
    Hi there,

    I'm posting for my partner.
    We have tried everything that we can find on google, to try and get her laptop to detect a microphone on a headset to be detected, but with no luck so far.
    It was working fine, then she had a fresh install of windows 10 done and now it just isn't detecting the device at all.

    We have tried:
    • Uninstalling and reinstalling the conexant audio drivers on device manager
    • Checking for updates on the device manager
    • Tried different microphones
    • Used the troubleshooter that's built into windows (Does that thing ever work? lol)
    • We have made sure that Conexant is running on start-up and it is
    • We have tried the Smart Audio program to get things to work and that's unsuccessful
    The only thing that does sort of help is Smart Audio, if she changes the jack configuration to something else then back to headphones it will make the built in microphone a little bit clearer, but it's still pretty bad really.

    Her Laptop Specs are:
    Lenovo 80FF Laptop - Windows 10 Enterprise LTSC 64-bit
    Processor: Intel (R) Core(TM) i3-5020U CPU @ 2.20GHz. 2200 Mhz, 2 Core(s)
    Baseboard: Lenovo G70-80
    Graphics Card: NVIDIA GeForce 920M
    RAM: 1GB
    Resolution: 1600 x 900 x 60 Hertz

    Neither of us are the best with technology, so please try not to use many big tech words!

    Thanks for your help in advance :)
  2. Tony D

    Tony D Administrator Administrator

    Sep 25, 2009
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hi there Lorathia,

    It's hard to believe that system is running with only 1 GB of RAM. The minimum requirement for W10, 64-bit is 2 GB. When the sound was working prior to the W10 fresh install, was it on Windows 10?

    Check the sound settings to ensure your mic is selected. You can right click the Sound icon in your taskbar and select Open Sound Settings or go to Settings > System > Sound. Either was will get you there. Look under the Input section and select your mic.

  3. Lorathia


    Oct 7, 2020
    Operating System:
    Windows 10

    It's a fairly old laptop lol

    It was working fine before windows 10.
    The microphone doesn't show up there as it's not even detected (We have tried several external microphones with no luck)

    We think it might be a driver issue? but honestly have no idea.

  4. plodr

    plodr CHF Advisor CHF Advisers

    May 31, 2017
    Operating System:
    Windows 7
    What connections were these microphones using? all mini plug? Have you tried USB and bluetooth?

    If you can't get any to work and the drivers seem to be a problem and you absolutely need a working microphone then perhaps an external USB soundcard might be the fix for the problem.
    examples of USB soundcard: https://www.amazon.com/Best-Sellers-Computers-Accessories-External-Sound-Cards/zgbs/pc/3015427011
    look at reviews and the numbers of people using the device. You'd want lots of users and decent ratings.
    Be sure whatever you buy says it supports Windows 10.
    Seth Anthony likes this.

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