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Laptop internal keyboard and mouse not working

Discussion in 'Windows 10' started by Morganrae22, Jul 23, 2016.

  1. Morganrae22

    Morganrae22

    Joined:
    Jul 23, 2016
    Messages:
    5
    Operating System:
    Windows 10
    I got a new hard drive installed windows on it, and now my keyboard and mouse are not working. When I plus a mouse and keyboard into the usb slots those work but not the internal ones. I have tried getting to the bios but the keyboard does not load fast enough. I have also tried deleting and re downloading the drivers and nothing changes. I have a NV77H05u gateway laptop. Any suggestions would be appreciated thanks!
     
    Morganrae22, Jul 23, 2016
    #1
  3. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,620
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    allheart55 (Cindy E), Jul 23, 2016
    #2
  4. Morganrae22

    Morganrae22

    Joined:
    Jul 23, 2016
    Messages:
    5
    Operating System:
    Windows 10
    I installed all of these
     

    Attached Files:

    Morganrae22, Jul 23, 2016
    #3
  5. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,620
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    I don't see the chipset on your list and those drivers are for Windows 8 not 10.
    This may mean that they won't all work.
    Do you have any "bangs" in your device manager, denoting missing drivers?

    Also, in Gateway notebooks, sometimes, pressing the Fn key along with F6 will enable your touch pad.
     
    allheart55 (Cindy E), Jul 23, 2016
    #4
  6. Morganrae22

    Morganrae22

    Joined:
    Jul 23, 2016
    Messages:
    5
    Operating System:
    Windows 10
    they dont give the drivers for windows 10 and when I went to swap it back it would not let me, I tried the Fn with F6 and that did not work. I am not 100% sure what you mean with the device manager ive tried troubleshooting it finds nothing. This is what my device manager looks like if that helps.
     

    Attached Files:

    Morganrae22, Jul 23, 2016
    #5
  7. Rustys

    Rustys Registered Members

    Joined:
    Feb 29, 2016
    Messages:
    1,656
    Location:
    127.0.0.1
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Compaq H3900 (Windows 2002)
    CPU:
    Intel (R) PXA250
    Memory:
    64 MB RAM 48 MB ROM
    Hard Drive:
    Yes
    Graphics Card:
    4 D
    Power Supply:
    Solar
    When you state you installed these are you meaning all of them or just the ones for the hardware that is in the system?
     
    Last edited: Jul 23, 2016
    Rustys, Jul 23, 2016
    #6
  8. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
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    5,157
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    When you installed Windows, were the keyboard and mouse working at that time?
     
    Tony D, Jul 24, 2016
    #7
    Rustys likes this.
  9. Morganrae22

    Morganrae22

    Joined:
    Jul 23, 2016
    Messages:
    5
    Operating System:
    Windows 10
    No they worked before the hardrive died though
     
    Morganrae22, Jul 25, 2016
    #8
  10. Morganrae22

    Morganrae22

    Joined:
    Jul 23, 2016
    Messages:
    5
    Operating System:
    Windows 10
    just everything under the drivers section
     
    Morganrae22, Jul 25, 2016
    #9
  11. Tony D

    Tony D Administrator Administrator

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    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Looking at post #3, it shows that you were installing drivers for Windows 8.

    Going to the link AllHeart sent in post #4, I don't see drivers for Windows 10. Are you installing Window 8 or Windows 10?

    How did you install Windows if the keyboard and mouse weren't working at the time of the installation? Were you using an external keyboard and mouse at the time?
     
    Tony D, Jul 26, 2016
    #10
  12. gijoetech1

    gijoetech1 Registered Members

    Joined:
    Mar 23, 2016
    Messages:
    219
    Operating System:
    Windows 10
    try looking for this On the top of the keyboard are the media touch buttons, to the right of the WiFi is the touchpad ON/OFF buttton.
     
    gijoetech1, Jul 26, 2016
    #11
: keyboard, mouse, laptop

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