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[Solved] Laptop Boot Corrupted

Discussion in 'Windows 10' started by Brwoodruff, Feb 11, 2018.

  1. Brwoodruff

    Brwoodruff Registered Members

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    My Lenovo Y70 crashed the other day while Windows 10 was pushing down some updates. I have been unable to get anything to work.

    I continue to get the:
    - "your PC couldn't start after multiple attempts - error 0xc0000001" and also the
    - "Your PC needs to be repairs - file: \BCD Error: 0xc0000098".

    I've read all the similar forums. I cannot get to a cmd prompt at all. Safe mode and other options just result in a reboot to the above screens. I have created a recovery drive and still get the same screens. It appears to me that the boot files are corrupted but I cannot get to anything..other than the BIOS.
     
  2. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

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    Hi Brwoodruff,

    This is about the 4th case of this that I've heard of.
    In all other cases it seems it was the 'Fall Creators Update' that caused this.

    Sounds like the system is not set to boot from a recovery drive?
    Is the recovery drive a CD or USB?
    Check the boot order in the bios and make sure that either boot from CD or USB ( depending on what you are using) is set to the number one position in the bios.
    Save any changes, insert the media and then try rebooting to see if it boots from the recovery media.
     
  3. Brwoodruff

    Brwoodruff Registered Members

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    Thanks. I finally downloaded NeoSmart Recovery and that had me go into the BIOS and set it for legacy. I ran the recovery software fine and it stated it fixed the errors and to reboot. Now upon reboot, I only get a black screen with a blinking white cursor (almost like a dos prompt). It goes no farther. I cannot get an error screen, I cannot get into safe mode, I cannot get into the bios...only a black screen with a blinking white cursor. It seems NeoSmart took me from a boot issue to no boot at all. :(
     
  4. Seth Anthony

    Seth Anthony Registered Members

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    DSTM (Dougie) likes this.
  5. Brwoodruff

    Brwoodruff Registered Members

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    It will no longer boot from the USB (after I used NeoSmart). It does look at the USB at the beginning, but just goes to a black screen (not even a recovery screen anymore). :(
     
  6. Seth Anthony

    Seth Anthony Registered Members

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    I've had to repair many computers due to a failed Fall Creators Update, and every time, the computer was running a third party antivirus. Each time a clean install ended up being required, and Window's 10 was installed using a W10 bootable USB that includes the Fall Creators Update.

    Provided that the hard drive isn't failing, your options (in this order) are a Start Up Repair, System Restore, Re-install Windows. There are various ways to re-install Windows depending on what version of Windows the laptop runs and if you want to use Lenovo's One Key Recovery.

    Do you have your data backed up if needed?
     
    Tony D and allheart55 (Cindy E) like this.
  7. Brwoodruff

    Brwoodruff Registered Members

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    Yes, the data is on an external hard drive so I'm ok with wiping out the drive. Currently though there is nothing to boot since it goes to a black screen. F8 doesn't work. Can't get to the BIOS. A USB doesn't work. This is a Lenovo so I had to take out 12 screws and remove the bottom cover just to take out the battery to ensure it drained. lol. It's one of those hybrid drives though. Back when we bought it, it just said 8gb SSD drive + 1tb hard drive so I thought 2 separate drives.
     
  8. Seth Anthony

    Seth Anthony Registered Members

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    F8 doesn't work on W8 or W10.

    What key(s) were you using to enter the BIOS, and how did you find out what key to use?

    Was the laptop running 8 or 10?

    Also, have a look at the following for one key recovery. Provided the hardware is ok, this will restore the computer to factory condition with the operating system it came with (may be W8).

    https://support.lenovo.com/ca/en/solutions/ht077084
     
  9. Brwoodruff

    Brwoodruff Registered Members

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    Yes, previously F8 would get me to a menu to enter the bios. Also, initially the recovery blue screen would come up with a few options, none of the options work except to enter the bios. Now it's just a black screen after the Lenovo logo appears for about 1.5 seconds. I did remove the battery for 5 minutes in order to ensure to let all the capacitors drain but still does nothing. I have to admit I haven't tried the OneKey so thanks for the advice. I will attempt to see if that might work. The machine was running Windows 10.
     
  10. Seth Anthony

    Seth Anthony Registered Members

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    I was referring to F8 accessing safe mode, last known good configuration, etc (from W7 and prior). I've never heard of a Lenovo using F8 to access the BIOS.
     
  11. Brwoodruff

    Brwoodruff Registered Members

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    Correct, previously if I hit F8 upon startup it would give me a few menu items: enter bios, safe mode, safe mode with networking, etc. Am I still not understanding you?
     
  12. Seth Anthony

    Seth Anthony Registered Members

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    Also, if the one key works and W8 is installed, you can upgrade to W10. If you go this route then do so before installing anything else.

    https://www.microsoft.com/en-us/accessibility/windows10upgrade

    NOTE: Microsoft doesn't care if you use assistive technologies or not.

    I've got to head out for a few hours. Good luck.
     
  13. Brwoodruff

    Brwoodruff Registered Members

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    so I did find the one-key button and it got me to a menu (woohoo). Options are: Normal startup, Bios Setup, Boot Menu, or System recovery. Thanks Seth!
     
  14. Brwoodruff

    Brwoodruff Registered Members

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    I did the onekey recover that got me to the USB which started the recovery process from my partition. It got to about 95% recovered before I got a failed screen (see image attached). On the plus side it did get me to the blue recovery screen options. Still not working but I feel way better than the blank black screen of death. Still don't know what to do at this point. I cannot do any type of recover. The NeoSmart recovery was a complete bust. Maybe I can try once again to download the Microsoft Media Creation tool.
     

    Attached Files:

  15. Seth Anthony

    Seth Anthony Registered Members

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    That error indicates corruption of the recovery partition. The corruption is either due to a failing hard drive, or a software glitch (mainly due to third party antivirus).

    I can't proceed until you answer if the computer came with 8 or 10.
     
    Tony D likes this.
  16. Brwoodruff

    Brwoodruff Registered Members

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    Seth. No worries. It's up and running. I was able to go back to the Media Creator and install windows.

    I thought I answered a few time above but I guess not. It was running Windows 10.

    That OneKey suggestion was what put me over the top so much appreciated.
     
    allheart55 (Cindy E) likes this.
  17. Seth Anthony

    Seth Anthony Registered Members

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    NP.

    Your main concern right now is the Antivirus.
     
  18. Brwoodruff

    Brwoodruff Registered Members

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    Third party? I tend to use Vipre. Is that what you are referring to?
     
  19. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

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    We never recommend that you run your computer without security.
    A good anti virus/anti malware program is a must.
     
  20. Brwoodruff

    Brwoodruff Registered Members

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    Everybody, thanks for your assistance on this. Like I said above, it was been resolved. I appreciate all the time and effort.
     

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