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[Solved] Keyboard not responding.

Discussion in 'Specific Hardware Issues' started by Tony Loly, May 9, 2021.

  1. Tony Loly

    Tony Loly Registered Members

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    I have a HP all in one desktop PC. For a few days the caps lock key was flashing and I could not stop it. Now I cannot get the keyboard to work at all, no keys respond. There appears to be an on/off button and when I move it to on the number lock key briefly flashes. I need to enter a four digit pin to get in and now cannot do this so I cannot get started at all. Help please.
     
  2. Tony D

    Tony D Administrator Administrator

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    Replace the batteries.
     
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  3. Tony Loly

    Tony Loly Registered Members

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    Thanks for replying Tony. That was my first thought, but the keyboard does not appear to have any batteries or at least none are obvious and there is no apparent place for them. It is totally separate from the main pc so I assume connected by wifi. Maybe it runs off the pc in some way.
    One thing I have discovered is that when I click, bottom right, for the internet connection I read that whilst I am connected ok I am not connected to wifi? So not sure if that is relevant, thoughts?
     
  4. Seth Anthony

    Seth Anthony Registered Members

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    It has to have a batteries or a charging port.
     
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  5. Tony D

    Tony D Administrator Administrator

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    The keyboard wouldn't use your WiFi. It would connect directly to your computer wirelessly, either via Bluetooth or some other protocol. As Seth mentioned, it has to have something to power it. Well, that's if it's not a wired keyboard which we both had assumed.
    Is it a wireless keyboard?
    What is the make and model of the keyboard?
     
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  6. Tony Loly

    Tony Loly Registered Members

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    Thanks Seth. There is a very small opening in the top which I assume is some form of port but I am pretty sure that when I bought the pc there was nothing supplied that would connect into this space?.
     
  7. Tony Loly

    Tony Loly Registered Members

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    Thanks Tony. Yes it is wireless. It is a HP. Model number is in Chinese and then AHOG. Also listed is this HP,HQ-TRE,71025.
     
  8. Tony D

    Tony D Administrator Administrator

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    To confirm: there is no wire between the keyboard and the computer - correct?

    If that's the case, something needs to power the keyboard. It would have a battery that is either replaceable (usually a couple of AA or AAA batteries, or rechargeable. If it's rechargeable, there is normally a USB-type connector.

    Have you ever charged this keyboard?
     
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  9. Tony Loly

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    More info for Tony....
    It s an HP envy all in one 27-b206na, series number 8CQ91700S2 product number 4DV55EA
     
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  10. Tony Loly

    Tony Loly Registered Members

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    Reply for Seth...
    No never needed to charge it, no lead to do so. The small port is not a USB.
    Correct , no wire
     
  11. Seth Anthony

    Seth Anthony Registered Members

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  12. Seth Anthony

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  13. Seth Anthony

    Seth Anthony Registered Members

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    I know you said you never had to charge it, and I don't know how long you have had the computer, but a keyboard uses so little power that you can go months at a time without having to recharge the battery.
     
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  14. Tony Loly

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    Thanks Seth, I have found a lead that fits the port and the other end is USB so am charging it now. Not sure how long it wil take, fingers crossed.?
     
  15. Tony D

    Tony D Administrator Administrator

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    Good find Seth - a Li-ion battery
     
  16. Tony Loly

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    All well now so just to say thanks to you both. Us novices are blessed to have your kind advice.
     
  17. Tony D

    Tony D Administrator Administrator

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