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Is Windows 10 to blame for every issue on OEM systems?

Discussion in 'Windows 10 Information and Alerts' started by allheart55 (Cindy E), Nov 10, 2015.

  1. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,526
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
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    During the research for their annual Tech Support Showdown, the folks over at Laptop Magazine learned that many support reps for various OEMs are addressing a wide variety of system issues by telling users to uninstall Windows 10.

    Windows has long taken the brunt of blame when it comes to system issues – even when a computer's problem doesn't rest with the operating system. Think about it - most everyday users of a Windows based system that crashes due to bad drivers or software say that Windows crashed. A large number of users will not necessarily understand that those crashes were caused by third party hardware or software. So the "Windows crashed" message builds the perception that Windows itself is probe to crashes.

    Is Windows 10 perfect?

    Of course not. Any software program with that much code is going to have some flaws. But is the operating system causing 100% of the issues being seen on OEM hardware? That answer is also a hearty of course not.

    Here is the reality when it comes to tech support: It is all about how long it takes to resolve the immediate issue and send the customer away satisfied. The quicker a tech is able to resolve the issue which the customer brought to the support call, the better that tech's individual metrics look. That trickles up to the whole department.

    Making a customer happy does not necessarily mean that the problem which prompted the call is resolved. If a support technician is able to convince the user that a recent Windows 10 upgrade is causing the issue, then that tech support call will be over very quickly. The customers will then supposedly be quite pleased with the quick resolution and provide that feedback immediately in the post-support survey.

    As a former support technician, whenever we tried to identify what might have caused an issue, we always focused on recent changes to the system. Installing new drivers or software top that list and it is a solid suggestion to recommend backing down those changes to resolve the issue at hand.

    With Windows 10 recently hitting the market and being offered as a free upgrade to Windows 7 and 8.1 users, it is an easy target for these support workers who need a quick fix to help resolve an issue.

    As I said earlier, Windows 10 Is not responsible for 100% of the issues users are facing that then result in a call to tech support. However, I imagine reverting back to the users previous operating system is resolving the issue a large portion of the time -- but not because of Windows 10. It's because we need new drivers or software from the manufacturer to help resolve these issues in the long run.

    Asking a user to remove Windows 10 to resolve an issue in these circumstances is like replacing your car’s engine when all it needs is a new battery.

    Source : winsupersite
     
  2. Plastic Nev

    Plastic Nev SUPER MODERATOR IN MEMORY

    Joined:
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    Location:
    In front of a monitor in Blackburn Lanc's UK.
    Operating System:
    Windows 7
    All of that is quite true to a point, however, the point is compatibility, which Windows 10 is showing up that there are issues with drivers, my own case of the graphics driver being no good for Windows 10, yet perfectly OK for Windows 7 being a part of it. Microsoft should have taken into account that various drivers and associated hardware that works quite well on Windows of earlier versions, should still work OK with the new operating system, especially when they are offering to upgrade to it for free.
    Where the hardware manufacturers are refusing to create new drivers for their equipment and saying it is now out of date is also a bit ridiculous, it is leaving systems like mine unable to be upgraded, with the fault being on both sides, Microsoft and the hardware manufacturers. From other sources I know I am certainly not on my own regarding this, there must be many thousands of Windows 7, or even Windows 8 machines unable to accept Windows 10.
     

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