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Is my system damaged?

Discussion in 'Is my Computer infected?' started by Tony Loly, Feb 3, 2019.

  1. Tony Loly

    Tony Loly Registered Members

    Joined:
    Aug 25, 2014
    Messages:
    192
    Location:
    Solihull, West Midlands
    Operating System:
    Windows 7
    Whenever I open Internet Explorer I get pop up boxes telling me my system is damaged & telling me what to download & fix it. I cannot close these boxes unless I go into task manager. Are they for real?
    Only happens with IE , Chrome is fine. I am on Windows 7.

    What should I do. I have run Malwarebytes & super antispyware. ?
     
  2. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,491
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Hi Tony,

    Sounds like something has added an extension/addon to IE.

    The first thing to try is....

    Reset IE back to the defaults.
    • Close any Internet Explorer or Windows Explorer windows that are currently open.
    • Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
    • Click the Tools button, and then click Internet Options.
    • Click the Advanced tab, and then click Reset.
    • Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and In Private Filtering data.
    • In the Reset Internet Explorer Settings dialog box, click Reset.
    • When Internet Explorer finishes applying default settings, click Close, and then click OK.
    • Close Internet Explorer.
    • Your changes will take effect the next time you open Internet Explorer.
     
    Tony D likes this.
  3. Tony Loly

    Tony Loly Registered Members

    Joined:
    Aug 25, 2014
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    Location:
    Solihull, West Midlands
    Operating System:
    Windows 7
    Thanks, it seems ok now...........will get back to you if it returns.
     
  4. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,491
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Ok, that sounds good.

    Just be careful when installing any 'free' programs .... read the install pages fully.
    This is how things can get added to your browser.
    Consider installing this program: Unchecky .... it automatically unchecks unrelated offers in 'free' software.

    Also be careful of what you click on, on Facebook etc pages.
    Recently had a case where I cleaned a system of popups only to have the member return a few days later saying that the popups had returned.
    Turned out it was a link he was clicking on a Facebook page that was adding the popups to his browser.
     
  5. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    825
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    When instructing my customers on how to avoid malware, one of the things I discuss is knowing what Facebook and MSN home page stories are unsafe to click on. In general, don't click on the stories that say "ad". If they see a story or news item that they're interested in, then Google it.
     
    Last edited by a moderator: Feb 3, 2019
  6. starbuck

    starbuck Administrator - Malware Removal Specialist Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,491
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Exactly.
     
  7. Tony Loly

    Tony Loly Registered Members

    Joined:
    Aug 25, 2014
    Messages:
    192
    Location:
    Solihull, West Midlands
    Operating System:
    Windows 7
    Thank you all for the kind advice.
     

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