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[Solved] Internet slows down when attempting to use a browser/ or download

Discussion in 'Networking' started by badgerdds, Apr 9, 2015.

  1. badgerdds

    badgerdds

    Joined:
    Apr 9, 2015
    Messages:
    3
    Operating System:
    Windows 7
    Hi All

    I'm really in desperate need of some help

    Whenever I open a browser, be it IE, Chrome, Firefox, etc... the internet immediatley drops through the floor. However, If i have no browser open my upload/download speed is completley normal; I can only assume this is being caused by some type of virus? (there are no extensions or addons in any of the browsers)

    All other devices, laptops, phones, etc all work normally, it's just my computer

    I have tried every thing I can think off to fix the issue:

    - Run antivirus
    - run anti-malware
    - disabled system restore, run system restore, booted in safe mode, run antivirus/malware
    - used netstat to try track down any strange open connections (none could be found)
    - wiped the hard drive (restored back to factory)

    nothing seems to work!

    when i run a ping request, it starts off normal at 20ms (30mps download, 8mps upload: normal).... .then as soon as i open a browser, or try to download something... it drops right down to 1400ms(av)! (0.33mps download, 5mps upload)

    Please... if anyone can suggest anything else i can try that would be really helpful

    Thank you in advance




    OS Name: Microsoft Windows 7 Home Premium
    OS Version: 6.1.7600 N/A Build 7600
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Standalone Workstation
    OS Build Type: Multiprocessor Free
    Original Install Date: 07/04/2015, 22:10:07
    System Boot Time: 07/04/2015, 22:57:01
    System Manufacturer: MEDIONPC
    System Model: MS-7658
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt
    el ~3200 Mhz
    BIOS Version: American Megatrends Inc. A7658MLN.103, 10/06/2010
    Windows Directory: C:\Windows
    System Directory: C:\Windows\system32
    Boot Device: \Device\HarddiskVolume1
    System Locale: en-gb;English (United Kingdom)
    Input Locale: en-gb;English (United Kingdom)
    Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
    Total Physical Memory: 4,023 MB
    Available Physical Memory: 1,651 MB
    Virtual Memory: Max Size: 8,044 MB
    Virtual Memory: Available: 5,888 MB
    Virtual Memory: In Use: 2,156 MB
    Page File Location(s): C:\pagefile.sys
    Domain: WORKGROUP
    [72]: KB983590
    Network Card(s): 2 NIC(s) Installed.
    [01]: Realtek PCIe GBE Family Controller
    Connection Name: Local Area Connection
    Status: Media disconnected
    [02]: Realtek RTL8191SU Wireless LAN 802.11n USB 2.0
    Network Adapter
    Connection Name: Wireless Network Connection
    DHCP Enabled: Yes
     

    Attached Files:

    Last edited: Apr 9, 2015
  2. badgerdds

    badgerdds

    Joined:
    Apr 9, 2015
    Messages:
    3
    Operating System:
    Windows 7
    Windows IP Configuration

    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : home
    Link-local IPv6 Address . . . . . : fe80::6d7e:c964:298c:97fa%18
    IPv4 Address. . . . . . . . . . . : 192.168.1.67
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Tunnel adapter isatap.{8D0212A1-9AAB-4175-BC50-17D270AFB33E}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Tunnel adapter isatap.home:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Tunnel adapter Local Area Connection* 11:
    Connection-specific DNS Suffix . :
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:8cd:36e9:a95e:6868
    Link-local IPv6 Address . . . . . : fe80::8cd:36e9:a95e:6868%12
    Default Gateway . . . . . . . . . : ::
     
  3. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    4,982
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    I'm getting a fairly consistent response of around 99 ms from that site. It could be the site slowing down as users try to load web pages. It could also be any of the routers along the path causing the issue.

    Try pinging other sites to see how they compare.

    I'd also try it in Safe Mode with Networking. You should use a wired Ethernet connection for that. If problems persist, you may have a malware issue. You can post in our malware removal forum at http://computerhelpforums.net/forums/malware-removal.59/

    Be sure to follow the initial instructions listed in "Preparation for Malware removal help ..." post.
     
  4. badgerdds

    badgerdds

    Joined:
    Apr 9, 2015
    Messages:
    3
    Operating System:
    Windows 7
    So I managed to solve this on my own (eventually)....

    step 7 and 8 solved the issue for me

    So, in case anyone else is having the same problem, here are the steps I took to solve the problem:

    1) Restart the computer
    2) Disable system restore, then restore computer back to last know working configuration. Restart the machine in safe mode, and run an antivirus scan/malware scan
    3) try running programs like, rkill, glasswire, combofix, etc to try reset and flush typical stuff out
    4) using the cmd prompt, run 'netstat -b', look for any abnormal PIDs, if you see any, use the 'msconfig' cmd, disable any processess/services. Then use regedit to manually remove the entries. Open the folder c:/computer/user/<user>/appdata/local/temp and delete all the contents. restart the machine
    5) go to control panel, network and sharing centre: click on the wireless connection. when the prompt opens, click on 'properties', left click on IPv4 and click properties again, in the bottom section, input an open DNS address (you can find loads on google)
    6) Hard reset your router (usually a pinhole button on the back of the router)
    7) log into your router through the default gateway (ipconfig to get the ip, then stick that into your browser). Go to router settings and find your security settings. Change the wireless channel to the next one down (for me, I changed mine from 11 to 8), then, change the security encryption to 'WPA(only)'

    I hope this helps ed3d5a5ff5e40c7e8398393023694f49.png
     

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