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Internal Microphone Won't Work Need To Use Zoom, Help Please!

Discussion in 'Miscellaneous Hardware' started by Catherine Rogers, May 3, 2020.

  1. Catherine Rogers

    Catherine Rogers

    Joined:
    May 3, 2020
    Messages:
    2
    Operating System:
    Windows 10
    I was trying to use Zoom twice last week and the person on the other end could not hear me, we could see each other and I could hear them. I also experimented with Skype with a friend, same, they could not hear me. I've tried different settings within those programs and the computer settings but no luck. Can anyone help, I have an interview on Tuesday online. Thanks.



    Lori in Brooklyn NY
     
  2. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
    Messages:
    3,663
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hello and Welcome Lori,
    It looks like you're using Windows 10. I'll assume you have a laptop with a microphone.

    Because your mic is not working neither both Zoom nor Skype, it's probably a configuration problem.

    Right click the speaker icon in your taskbar and go to Open Sound Settings. From there scroll down to the Input section. Make sure your microphone is selected in the drop down menu. While you're in there, you can test the mic by talking. The bar below the Test your microphone should move to the right as you speak. If it doesn't, click on the Troubleshoot button and follow the prompts.

    Here is a sample of what you should see.

    upload_2020-5-3_15-15-55.png
     
    allheart55 (Cindy E) likes this.
  3. IJAC

    IJAC Super-Moderator Super Moderators

    Joined:
    May 8, 2017
    Messages:
    426
    Location:
    Here
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
    CPU:
    Intel i5 Quad core
    Memory:
    Rip Jaw 32 GB
    Hard Drive:
    Samsung Evo 500 GB SS
    Graphics Card:
    Radeon R7 260X/360
    Power Supply:
    750 Watt Corsair
    Also you may want to go to settings, privacy, microphone and make sure it is set to microphone access for this device is on.
     
    allheart55 (Cindy E) and Tony D like this.
  4. Catherine Rogers

    Catherine Rogers

    Joined:
    May 3, 2020
    Messages:
    2
    Operating System:
    Windows 10
    Thanks, no I have desktop PC. I tested it by talking and it did act like it was working. Here is picture, is this the right setting, Lenovo USB Microphone, I don't have any microphone plugged into the USB though. Sending Photo. This test worked the other day and Skype still would not work.
     

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  5. Tony D

    Tony D Administrator Administrator

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    Operating System:
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    If you talked and the little bar under 'Test your microphone' responded then the computer is 'seeing' the mic. So you have to look at settings in your Zoom and Skype app.

    btw: It looks like you've given us conflicting information. You stated that the computer responded and that you're using a USB mic. Then you said you don't have any microphone plugged into the USB. Can you clarify what's going on?
     
  6. Tony D

    Tony D Administrator Administrator

    Joined:
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    Location:
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    Operating System:
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    Go to your Zoom app and look under the Settings icon. It looks like a gear.
    Click on Audio. Make sure your mic is selected in the Microphone drop down menu. Test it there as you did in the computer Settings page.


    upload_2020-5-3_16-20-16.png
     
  7. Tony D

    Tony D Administrator Administrator

    Joined:
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    Messages:
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    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Maybe your monitor has a built in mic. What’s the make & model of your video monitor?
     
: zoom, microphone

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