Installed new ram now pc wont work

Asus Prime B450M-A Motherboard



ryzen 5 3600



Problem: Computer game with 1 stick of 8 gig ram called Ballistic with 3000 mhz. I bought corsair vengence 16 gig ram 3000 mhz from amazon.ca brand new. I took out the 8 gig stick, to put in the new 16 gig stick, then the pc would not boot. I was very careful, I grounded myself first, and watched tutorial videos. I then took out the new 16 gig stick and put back in the original 8 gig stick and the computer would still not load. I called cyberpower pc , since that is where I bought the computer, and they said to clear the cmos, so I took out the cmos battery, waited 15 minutes, put it back in, and it still would not boot. Now I guess I have to send it in for repairs, and pay the shipping fee, from Canada to the US. I triple checked the HDMI cable for the pc. I also made sure to use the same slot that was in use to begin with, the first grey slot. (2nd slot), as the asus motherboard manual suggests. This is so stupid. I don't understand why a new stick of ram would cause the motherboard to die, especially since on the corsair website it says it is compatible with my motherboard. This pc was bought in september , I have had it for only 4 months.



motherboard manual : https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/PRIME_B450M-A/E14212_PRIME_B450M-A_UM_WEB.pdf

page 9 for ram installation guide



original ram :

Ballistix Sport LT 8GB 288-Pin DDR4 SDRAM DDR4 3000 (PC4 24000) Desktop Memory Model BLS8G4D30AESBK


new ram:

CORSAIR Vengeance LPX 16GB (16GBx1) DDR4 3000MHz RAM CMK16GX4M1D3000C16


Verdict: Computer no longer boots with either stick.



Any thoughts or ideas are appreciated.



Thanks for reading.

 

No boot sequence. No logo. The ram was clicked in and aligned properly. No beeps, monitor doesnt detect a signal.

 

Also never touched the yellow pins.

 

The only thing it does is light up RBG and the motherboard has some yellow dim light.

 

I did, definately didn't nudge a thing. Triple checked, stared at it for about 30 minutes , sulking silently in dispair.

 

Someone mentioned on another forum that my board is not compatible with my cpu, and now I am super confused.

 

I have no idea. I am just super confused and depressed. I think I read somewhere that the BIOS might need an update for compatibility ? Motherboard Asus Prime B450M-A, CPU Ryzen 5 3600. If that is true, taking out the battery wouldnt that put the bios in the original state, non compatible? So why would the tech support tell me to do such a thing Not that it worked before that anyways.

 

Thanks for your information. Maybe you can respond tomorrow and explain in a little more detail. I do not understand what changes to settings were removed means really. If you are too busy to respond tomorrow I understand. Did the settings that created compatibility get lost, or was it the version update that caused the two components to be compatible?

I did not update the bios, I am just guessing that the company that put the computer together updated it , to create compatibility.

 

As Tony mentioned, remove the new ram, put back in the old ram and see if it boots.

 

Sorry, I missed that part about you already putting the old ram back in.

Unplug the power cord and then hold down the power button on the computer for about 30 seconds. Plug it back in and see if it boots.

Other than that, it certainly sounds like a connector or card might have been knocked partially out of a connector. Was there any fan wiring connected to the case's side panel that may have been damaged upon removal? If so, that could cause a short circuit and a no boot scenario.

 

Does that include making sure that you are connecting the cable to the add on GPUs HDMI port and not the one on the MB which due to the CPU that you have does not provide video.

Does your monitor actually display a "No Signal" message.

Your MB does not ship with an onboard speaker looking at the specs here so unless one has been retro fitted you will not hear any beep/s