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Image greyed out after transferring to computer

Discussion in 'iPads, iPods & iPhones' started by FloydPalmer, Oct 6, 2015.

  1. FloydPalmer

    FloydPalmer Registered Members

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    I'm not a regular Iphone user but using it for work at the moment for social media.

    I'd taken some pictures so decided to transfer to my PC to have it saved on there. I used the USB cable and transferred fine. However, unplugged the cable, opened the picture and half of the picture is greyed out? Same issue happened when transferring images from an Ipad as well.

    Help please!
     
  2. Tony D

    Tony D Administrator Administrator

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    Somehow the image got corrupted. When you unplugged the USB cable you should have used the Safely Remove Hardware function on your Windows machine. That's the little green arrow that shows up in the Notification Area when a USB storage device is plugged in.

    So try the transfer again and use the Safely Remove Hardware function before pulling the USB cable.
     
  3. FloydPalmer

    FloydPalmer Registered Members

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    Thanks for the reply Tony.

    Given what you suggested a go, but on my taskbar, I can't find the remove safely option that normally does come up when I'm transferring pictures from my camera? I'm using a Windows 7 system at work.
     
  4. Tony D

    Tony D Administrator Administrator

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    I don't have an iPhone, but I do have an iPad. I don't usually transfer files from the iPad to the computer. Anyway, I recreated your scenario. Indeed the Safely Remove Hardware icon doesn't come up in the Notification Area.

    Can you try to transfer the photos again? Just give it enough time to ensure that the transfer has completed. See how that goes please.
     
  5. Plastic Nev

    Plastic Nev SUPER MODERATOR IN MEMORY

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    For safely removing the USB to iPhone lead.
    Does the iPhone actually show up in the left hand column of the explorer window? If so, right click on it and you should then see in the list "Eject", click on that, and in a moment you should get the small pop up window bottom right hand side telling you it is now safe to remove.

    Nev.
     
  6. Rich M

    Rich M Guest

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    The safely remove hardware icon will not show on newer OS because drives are optimized for quick removal now in Device Manager if you look making that obsolete since Windows Vista actually.
    Sounds like you removed the cable too soon when transferring and the images are corrupted.
     
  7. FloydPalmer

    FloydPalmer Registered Members

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    Thanks guys - will have another go at it on Monday!
     
  8. IceMan37

    IceMan37 Banned

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    Yeah you can do that your original image on the I-Phone is still good. Let us know how it goes.
     
  9. FloydPalmer

    FloydPalmer Registered Members

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    So, had another go at this.

    Attempted to transfer with everything plugged in but for some reason, the images are half greyed out. And there's no option to safely remove in My Computer. I know with my Samsung there's an option to stop a USB file transfer - assume there isn't one for Iphone that would help a safe removal?
    2cf9dccad481d932f30c5bb63cb6ea46.jpg
    dd8046953ea3ba9e50ed42487be91158.jpg
     
  10. Tony D

    Tony D Administrator Administrator

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    It's a corrupted file. If it display properly on your iPhone, then something is going on with the transfer to your computer.

    You noted that this phenonem also occurs with your iPad. Maybe there's something wrong with your computer. Try transferring to another computer.
     

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