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HP Pavilion 24-r101na

Discussion in 'Windows 10' started by Student2010, Aug 7, 2019.

  1. Student2010

    Student2010

    Joined:
    Aug 7, 2019
    Messages:
    2
    Operating System:
    Windows 10
    An HP renew product just delivered a few days ago and has been working, but this morning a blank screen on start up and no power light on for wired keyboard or mouse.
    Be grateful for any ideas, as I just can't get to the bottom of it .

    Many thanks
     
  2. Tony D

    Tony D Super-Moderator Super Moderators

    Joined:
    Sep 25, 2009
    Messages:
    3,326
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hello and welcome. Pull the power cable for a minute then reconnect and try to power it up.

    Are you seeing any sign of power on the computer? For instance, do any lights come on. Can you hear any fans?
     
  3. Student2010

    Student2010

    Joined:
    Aug 7, 2019
    Messages:
    2
    Operating System:
    Windows 10
    Hi Tony, thanks for your message. Both the power light and on/off switch lights are on, but the wired mouse and keyboard show no sign of life. When you start the pc, it seems to be doing what it should but just a blank screen.
     
  4. plodr

    plodr CHF Advisor CHF Advisers

    Joined:
    May 31, 2017
    Messages:
    469
    Operating System:
    Windows 7
    I looked up the specs and saw this
    If you are having problems like no display, that might mean a video problem. Unfortunately, all in one units are like laptops where the video chip is on the motherboard. If that goes, the computer is useless.
     
  5. Tony D

    Tony D Super-Moderator Super Moderators

    Joined:
    Sep 25, 2009
    Messages:
    3,326
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    You need to return this machine. The mouse and keyboard get their voltage from the USB ports on the computer. That voltage is missing. As Plodr alluded, there may be a video issue also. Both of these may be related to the internal power supply. However, there may be a system board issue causing all of this.
     

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