[Solved] Help getting vista back to good

Hello looking for some help getting windows vista to work right again. i posted my issue in the vista thread and after the greatly helpful guys and i went through what might help i was told to post here.
i'm preparing to post up the requested info to be as useful in the process as i can. i have ran into a problem with the last step. i have the adware log and the malwarebytes log but FRST won't start for me. i click it to run the program and the loading icon will run for around 30 minutes then it goes away without the program starting. i have made sure it's the right one for my 32 bit system. any help would be more than appreciated so i can have the logs needed to be ready for the next step. thanks in advance guys.

 

Hi Doug,

If you would post both logs. You can copy and paste them to your next post.

 

Sure can.

 

Thank you for the logs.

We need to run FRST it's a diagnostic tool. like having a x ray perform. To get a better ideal what's going on with your computer. The other logs you posted tell us a registry cleaner might have been used. let's to the following

Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.Right click over JRT.exe and select
  Run as administrator on Windows Vista or Windows 7,double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

Next. Remove the FRST icon off your desktop ( by right-clicking and choosing Delete) or drag it to the recycle bin. We need a fresh copy. If you can't run it let me know. There's other ways to obtain diagnostic report.


Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

In your post, please supply:
JRT.txt
FRST.Txt and Addition.Txt if it can run

 

OK thanks Kenny94. i will do as instructed and post back when it's done.

 

Here's the reports from both.

 

Thanks for the logs. I'm getting something verified so I'll be back with new instructions no later than 6 pm est

 

Sounds great. thanks a million.

 

Your logs are showing some adware infections. Before we run (FRST) Script. Please download AdwCleaner again. But lets run it this way, also MBAM Please do the following.

Please open Malwarebytes Anti-Malware.

• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
• A Threat Scan will begin.
• When the scan is complete Apply Actions to any found entries.
• Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
• After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click Export > From export you have three options:
  
  Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
  Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
• Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

Next

Download AdwCleaner by Xplode onto your Desktop.

• Double click on Adwcleaner.exe to run the tool.
• Click on the Scan in the Actions box
• Please wait fot the scan to finish..
• When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
• Click on the Cleaning box.
• Next click OK on the "Closing Programs" pop up box.
• Click OK on the Information box & again OK to allow the necessary reboot
• After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed..

In your post, please supply:
MBAM log
AdwCleaner log

 

fresh reports

 

Hi doug
after you use the fixes below. Please give me a update on how your PC is running. If window updates is still giving you problems.? If so, When you go to window updates site what message is it giving you?


FIRST >>>>

Please download the ESET services repair tool, extract the file to your desktop.

• Double-click ServicesRepair.exe,
• If security notifications appear, click Continue or Run and then click Yes when asked if you want to proceed.
• Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
• a log will be saved in the CCSupport folder the tool created on your desktop, please post the content in your next reply

SECOND >>>>


Farbar Recovery Scan Tool (FRST) Script

• Press the Windows Key + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the entire contents of the codebox below and paste into the Notepad document.

Code:

start
CloseProcesses:
Level Quality Watcher (HKLM\...\Level Quality Watcher) (Version: v1.01 - Level Quality Watcher) <==== ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
CHR HKU\S-1-5-21-3825416451-658011907-4294497451-1000\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers
End

• Click File, Save As and type fixlist.txt as the File Name.
• Important: The file must be saved in the same location as FRST64.exe.

NOTICE: This script is intended for use on this particular machine. Do not use this script on any other machine; doing so may cause damage to your Operating System.

A log (Fixlog.txt) will open on your desktop. Copy the contents of the log and paste in your next reply.

In your post, please supply:
ServicesRepair report
Fixlog.txt

 

Link for the eset service repair tool isn't working. can i get another please?

 

It's broke for me too.

Just google it....

 

I googled over to the web site and didn't find (ESET services repair tool). would it be called some thing different. i looked in the tools and utilities section. sorry for being a super noob i just didn't see it.

i'm going to download it from some where else. i'll scan it with avast first.

 

I'm sorry.. That's okay, for now please move on to (FRST) Script and post it please.

 

OK i'll do that.

 

WOW i didn't think my dell was that messed up. i tried to run FRST and it happened again. loading icon spinning by the pointer. i started it just after my last post. would deleting it and downloading it once again help. the fan seems to be running hard also.

 

Your logs show some adware and foistware, but nothing to cause stress. There's some other signs. We need to run this tool.


Download Portable Windows Repair (all in one) from one of the following:

http://www.tweaking....all_in_one.html
http://www.majorgeek...able_d7222.html
http://www.bleepingc...n-one-portable/

Unzip the contents into a newly created folder on your desktop.

Open the folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"




From the main GUI do the following:


Select Tab 5 and Create System Restore Point




Select Start Repairs tab => Click the Start




The repairs window will open, Check the boxes as indicated, also the "Restart" option, then select Start...




DON'T use the computer while each scan is in progress.

Post the log, to access select "settings" tab > "open log folder" tab, log will be named _Windows_Repair_Log





Let me see that log, any improvement?

 

here's the log. should i do the updates and a restart now?

 

Yes do the updates and restart. And report back and give me an update on your system before we do anything.