Hello everyone, my name is Virginia & I’m from the U.K. I’ve been using computers since XP days. My knowledge has built up through personal use & having to fix my own (& others) PC problems. I was thrown in the deep end immediacy after purchase of my first tower system, I ended up messing it up within 30 minutes of first setting it up. I called HP technical support who had me try several things but it soon became obvious that a clean install of Windows was required, I was so scared that even though I was taken through each step I actually didn’t do anything & just said all was OK. After a good cry I eventually realised that I had to go through with the clean install & did so & with relief I realised it was so easy. Now I’m much older & wiser & now I use Macrium Reflect premium which has got me out of many a pickle.