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Firefox browser and no sound

Discussion in 'Browser Issues' started by ComputerKlutz, Jul 1, 2017.

  1. ComputerKlutz

    ComputerKlutz

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    The sound icon on my firefox browser has disappeared. As a result there is no sound when I use my firefox browser. I know the sound works on my pc because when I use the chrome browser the sound works. Thanks for your help
     
  2. Tony D

    Tony D Super-Moderator Super Moderators

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    Open the Volume Mixer. You can do that by right-clicking the sound icon in the Notification Area. That's the area near the clock on the corner of your screen. Do this with Firefox open. Is there a slider associated with Firefox?
     
  3. plodr

    plodr CHF Advisor CHF Advisers

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  4. ComputerKlutz

    ComputerKlutz

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    I tried you advice but there's still no sound
     
  5. Tony D

    Tony D Super-Moderator Super Moderators

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    Did you see Firefox in the Sound Mixer. If so, was it set to full volume?

    Note: The Firefox sound icon only shows up when audio is present on a web page. Try loading a video on YouTube.
     
  6. ComputerKlutz

    ComputerKlutz

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    I set the volume on my firefox mixer to the max but I still get no sound
     
  7. Tony D

    Tony D Super-Moderator Super Moderators

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    OK, that answers the first question. What happens when you try to watch a YouTube video?
     
  8. ComputerKlutz

    ComputerKlutz

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    There is no sound. On firefox there is a sound icon which I can use to mute the sound. There is not even a sound icon on my firefox browser
     
  9. Tony D

    Tony D Super-Moderator Super Moderators

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    Maybe there's an add-on causing the problem

    Start Firefox without add-ons by holding the Shift key while launching the application. You'll be presented with a dialog box. Click on Start in Safe Mode. See what happens. If that doesn't fix it, again start Firefox while holding the Shift key and select Refresh.
     
    allheart55 (Cindy E) likes this.
  10. ComputerKlutz

    ComputerKlutz

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    Thank you very much for your help
    I followed your advice but unfortunately still no sound
     
  11. Tony D

    Tony D Super-Moderator Super Moderators

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    At this point, uninstall and reinstall Firefox from a fresh download. Suggest you backup ( or export, or both) your bookmarks so that they'll be available when Firefox is reinstalled.
     
  12. ComputerKlutz

    ComputerKlutz

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    I uninstalled Firefox and then reinstalled it. There is still no sound. When I checked the sound mixer there is no firefox sound to adjust Maybe that is why there is no sound
     
  13. Tony D

    Tony D Super-Moderator Super Moderators

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    Yes, there needs to be an icon for Firefox in the Mixer. That icon does not appear unless Firefox is running.
     
  14. plodr

    plodr CHF Advisor CHF Advisers

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    List the Firefox items you have under Plugins.
    For each also list if the plugin is set to: Never Activate, Ask to Activate or Always Activate.

    You can use the snipping tool if you want to simply post the screenshot of what is in Plugins.
     
  15. Seth Anthony

    Seth Anthony Registered Members

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    Uninstall Adobe Flash, restart the computer, open FF, then get Flash from here:

    https://get.adobe.com/flashplayer/

    Uncheck the optional offers, install flash, then close and re-open FF.
     
  16. plodr

    plodr CHF Advisor CHF Advisers

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