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Failed Updates - Error Message - 800736B2

Discussion in 'Windows Update' started by Bill, Oct 16, 2009.

  1. Bill

    Bill Guest

    I have Vista Home Premium with SP1. I use Norton Antivirus but my firewall
    is only Windows. I have been unable to install the following updates for
    Windows Vista, KB968389, KB975467, KB975517 and the Security Update for
    Windows Vista KB967723. The error message I receive when the installation
    fails for each is 800736B2. Any assistance or guidance would be appreciated.
     
  2. Bill

    Bill Guest

    Thank you PA Bear for your advice. My NAV subscription is current. No other
    version of Norton or McAfee has been installed on my computer. I installed
    the System Update Readiness Tool (KB947821) -- but no joy. I tried to
    install the Failed Updates again -- but they still fail.


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:O3NaVtrTKHA.504@TK2MSFTNGP06.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
    > The application binding data format is invalid.
    >
    > Is your NAV subscription current?
    >
    > Has another)Norton or a McAfee application ever been installed on this
    > machine (e.g., a free-trial version that came preinstalled when you bought
    > it)?
    >
    > You might give the following a whirl:
    >
    > Description of the System Update Readiness Tool for Windows Vista...
    >
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >

    >
    >
    > Bill wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
    >> I have Vista Home Premium with SP1. I use Norton Antivirus but my
    >> firewall
    >> is only Windows. I have been unable to install the following updates for
    >> Windows Vista, KB968389, KB975467, KB975517 and the Security Update for
    >> Windows Vista KB967723. The error message I receive when the installation
    >> fails for each is 800736B2. Any assistance or guidance would be
    >> appreciated.<!--colorc--><!--/colorc-->
    > <!--colorc--><!--/colorc-->
     
  3. Was NAV preinstalled on your computer when you bought it? If so, was it a
    three-month trial subscription or a one-year subscription?

    The above notwithstanding, you're going to need the assistance of MS Support
    on this one, I'm afraid, but please keep us posted on any progress you make.

    Start a free Windows Update support incident request:


    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB999999).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site:


    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Bill wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Thank you PA Bear for your advice. My NAV subscription is current. No
    > other
    > version of Norton or McAfee has been installed on my computer. I installed
    > the System Update Readiness Tool (KB947821) -- but no joy. I tried to
    > install the Failed Updates again -- but they still fail.
    >
    > "PA Bear [MS MVP]" wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
    >> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
    >> The application binding data format is invalid.
    >>
    >> Is your NAV subscription current?
    >>
    >> Has another)Norton or a McAfee application ever been installed on this
    >> machine (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it)?
    >>
    >> You might give the following a whirl:
    >>
    >> Description of the System Update Readiness Tool for Windows Vista...
    >>

    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>

    >>
    >>
    >> Bill wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>> I have Vista Home Premium with SP1. I use Norton Antivirus but my
    >>> firewall
    >>> is only Windows. I have been unable to install the following updates for
    >>> Windows Vista, KB968389, KB975467, KB975517 and the Security Update for
    >>> Windows Vista KB967723. The error message I receive when the
    >>> installation
    >>> fails for each is 800736B2. Any assistance or guidance would be
    >>> appreciated. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  4. Bill

    Bill Guest

    Thanks again PA Bear for your help. NAV was installed on my computer when I
    bought it and it came with a 15 month subscription. Since the standard
    subscription is for 12 months, I assume it came with a 15 month subscription
    to take advantage of the free 90-day trial period that was available at that
    time.

    If you have any additional thoughts I would be grateful. In the interim, I
    shall take your advice and seek assistance from MS Support.


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:eUBnC$7TKHA.5164@TK2MSFTNGP02.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Was NAV preinstalled on your computer when you bought it? If so, was it a
    > three-month trial subscription or a one-year subscription?
    >
    > The above notwithstanding, you're going to need the assistance of MS
    > Support on this one, I'm afraid, but please keep us posted on any progress
    > you make.
    >
    > Start a free Windows Update support incident request:
    >
    >
    > For home users, no-charge support is available by calling 1-866-PCSAFETY
    > in the United States and in Canada or by contacting your local Microsoft
    > subsidiary. There is no-charge for support calls that are associated with
    > security updates. When you call, clearly state that your problem is
    > related to a Security Update and cite the update's KB number (e.g.,
    > KB999999).
    >
    > For more information about how to contact your local Microsoft subsidiary
    > for security update support issues, visit the International Support Web
    > site:

    >
    > For enterprise customers, support for security updates is available
    > through your usual support contacts.
    >
    > Bill wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
    >> Thank you PA Bear for your advice. My NAV subscription is current. No
    >> other
    >> version of Norton or McAfee has been installed on my computer. I
    >> installed
    >> the System Update Readiness Tool (KB947821) -- but no joy. I tried to
    >> install the Failed Updates again -- but they still fail.
    >>
    >> "PA Bear [MS MVP]" wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
    >>> The application binding data format is invalid.
    >>>
    >>> Is your NAV subscription current?
    >>>
    >>> Has another)Norton or a McAfee application ever been installed on this
    >>> machine (e.g., a free-trial version that came preinstalled when you
    >>> bought
    >>> it)?
    >>>
    >>> You might give the following a whirl:
    >>>
    >>> Description of the System Update Readiness Tool for Windows Vista...
    >>>

    >>> --
    >>> ~Robear Dyer (PA Bear)
    >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>

    >>>
    >>>
    >>> Bill wrote:
    >>>> I have Vista Home Premium with SP1. I use Norton Antivirus but my
    >>>> firewall
    >>>> is only Windows. I have been unable to install the following updates
    >>>> for
    >>>> Windows Vista, KB968389, KB975467, KB975517 and the Security Update for
    >>>> Windows Vista KB967723. The error message I receive when the
    >>>> installation
    >>>> fails for each is 800736B2. Any assistance or guidance would be
    >>>> appreciated.<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    > <!--colorc--><!--/colorc-->
     
  5. You might try the following, Bill:

    1. Download the Norton Removal Tool, saving it to your desktop:


    2. Close any open applications (i.e., anything with an icon on the taskbar).

    3. After making certain you have a copy of your Product Key (Norton licence)
    handy, uninstall all Norton software (including LiveUpdate and any Norton
    Add-ons) via Control Panel | Programs | Uninstall a program (or Control
    Panel | Programs and Features, if using Classic view).

    4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.

    5. Right-click on the file you saved in Step #1 above and select Run as
    Administrator. Don't TOUCH your keyboard until the run completes, then
    reboot.

    NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
    browsing; reading email; chatting) until you've completed Steps #6 and #7
    below!

    6. Reinstall NAV & reboot.

    7. Run LiveUpdate manually & repeatedly until you get a "no more updates"
    prompt.


    Bill wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > Thanks again PA Bear for your help. NAV was installed on my computer when
    > I
    > bought it and it came with a 15 month subscription. Since the standard
    > subscription is for 12 months, I assume it came with a 15 month
    > subscription
    > to take advantage of the free 90-day trial period that was available at
    > that
    > time.
    >
    > If you have any additional thoughts I would be grateful. In the interim, I
    > shall take your advice and seek assistance from MS Support.
    ><!--coloro:green--><span style="color:green <!--/coloro-->
    >> Was NAV preinstalled on your computer when you bought it? If so, was it
    >> a
    >> three-month trial subscription or a one-year subscription?
    >>
    >> The above notwithstanding, you're going to need the assistance of MS
    >> Support on this one, I'm afraid, but please keep us posted on any
    >> progress
    >> you make.
    >>
    >> Start a free Windows Update support incident request:
    >>

    >>
    >> For home users, no-charge support is available by calling 1-866-PCSAFETY
    >> in the United States and in Canada or by contacting your local Microsoft
    >> subsidiary. There is no-charge for support calls that are associated
    >> with
    >> security updates. When you call, clearly state that your problem is
    >> related to a Security Update and cite the update's KB number (e.g.,
    >> KB999999).
    >>
    >> For more information about how to contact your local Microsoft subsidiary
    >> for security update support issues, visit the International Support Web
    >> site:

    >>
    >> For enterprise customers, support for security updates is available
    >> through your usual support contacts.
    >>
    >> Bill wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>> Thank you PA Bear for your advice. My NAV subscription is current. No
    >>> other
    >>> version of Norton or McAfee has been installed on my computer. I
    >>> installed
    >>> the System Update Readiness Tool (KB947821) -- but no joy. I tried to
    >>> install the Failed Updates again -- but they still fail.
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
    >>>> The application binding data format is invalid.
    >>>>
    >>>> Is your NAV subscription current?
    >>>>
    >>>> Has another)Norton or a McAfee application ever been installed on this
    >>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>> bought
    >>>> it)?
    >>>>
    >>>> You might give the following a whirl:
    >>>>
    >>>> Description of the System Update Readiness Tool for Windows Vista...
    >>>>

    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>

    >>>>
    >>>>
    >>>> Bill wrote:
    >>>>> I have Vista Home Premium with SP1. I use Norton Antivirus but my
    >>>>> firewall
    >>>>> is only Windows. I have been unable to install the following updates
    >>>>> for
    >>>>> Windows Vista, KB968389, KB975467, KB975517 and the Security Update
    >>>>> for
    >>>>> Windows Vista KB967723. The error message I receive when the
    >>>>> installation
    >>>>> fails for each is 800736B2. Any assistance or guidance would be
    >>>>> appreciated. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  6. Bill

    Bill Guest

    I uninstalled and reinstalled NAV in accordance with your very useful
    guidance -- but still no joy. I will seek assistance from MS Support. Thank
    you again for your help.


    "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    news:%23sdwFEBUKHA.1792@TK2MSFTNGP04.phx.gbl...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > You might try the following, Bill:
    >
    > 1. Download the Norton Removal Tool, saving it to your desktop:
    >
    >
    > 2. Close any open applications (i.e., anything with an icon on the
    > taskbar).
    >
    > 3. After making certain you have a copy of your Product Key (Norton
    > licence) handy, uninstall all Norton software (including LiveUpdate and
    > any Norton Add-ons) via Control Panel | Programs | Uninstall a program (or
    > Control Panel | Programs and Features, if using Classic view).
    >
    > 4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.
    >
    > 5. Right-click on the file you saved in Step #1 above and select Run as
    > Administrator. Don't TOUCH your keyboard until the run completes, then
    > reboot.
    >
    > NB: You're "working without a net" now: Don't to ANYTHING else online
    > (e.g., browsing; reading email; chatting) until you've completed Steps #6
    > and #7 below!
    >
    > 6. Reinstall NAV & reboot.
    >
    > 7. Run LiveUpdate manually & repeatedly until you get a "no more updates"
    > prompt.
    >
    >
    > Bill wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
    >> Thanks again PA Bear for your help. NAV was installed on my computer when
    >> I
    >> bought it and it came with a 15 month subscription. Since the standard
    >> subscription is for 12 months, I assume it came with a 15 month
    >> subscription
    >> to take advantage of the free 90-day trial period that was available at
    >> that
    >> time.
    >>
    >> If you have any additional thoughts I would be grateful. In the interim,
    >> I
    >> shall take your advice and seek assistance from MS Support.
    >><!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>> Was NAV preinstalled on your computer when you bought it? If so, was it
    >>> a
    >>> three-month trial subscription or a one-year subscription?
    >>>
    >>> The above notwithstanding, you're going to need the assistance of MS
    >>> Support on this one, I'm afraid, but please keep us posted on any
    >>> progress
    >>> you make.
    >>>
    >>> Start a free Windows Update support incident request:
    >>>

    >>>
    >>> For home users, no-charge support is available by calling 1-866-PCSAFETY
    >>> in the United States and in Canada or by contacting your local Microsoft
    >>> subsidiary. There is no-charge for support calls that are associated
    >>> with
    >>> security updates. When you call, clearly state that your problem is
    >>> related to a Security Update and cite the update's KB number (e.g.,
    >>> KB999999).
    >>>
    >>> For more information about how to contact your local Microsoft
    >>> subsidiary
    >>> for security update support issues, visit the International Support Web
    >>> site:

    >>>
    >>> For enterprise customers, support for security updates is available
    >>> through your usual support contacts.
    >>>
    >>> Bill wrote:
    >>>> Thank you PA Bear for your advice. My NAV subscription is current. No
    >>>> other
    >>>> version of Norton or McAfee has been installed on my computer. I
    >>>> installed
    >>>> the System Update Readiness Tool (KB947821) -- but no joy. I tried to
    >>>> install the Failed Updates again -- but they still fail.
    >>>>
    >>>> "PA Bear [MS MVP]" wrote:
    >>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
    >>>>> The application binding data format is invalid.
    >>>>>
    >>>>> Is your NAV subscription current?
    >>>>>
    >>>>> Has another)Norton or a McAfee application ever been installed on this
    >>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>> bought
    >>>>> it)?
    >>>>>
    >>>>> You might give the following a whirl:
    >>>>>
    >>>>> Description of the System Update Readiness Tool for Windows Vista...
    >>>>>

    >>>>> --
    >>>>> ~Robear Dyer (PA Bear)
    >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>

    >>>>>
    >>>>>
    >>>>> Bill wrote:
    >>>>>> I have Vista Home Premium with SP1. I use Norton Antivirus but my
    >>>>>> firewall
    >>>>>> is only Windows. I have been unable to install the following updates
    >>>>>> for
    >>>>>> Windows Vista, KB968389, KB975467, KB975517 and the Security Update
    >>>>>> for
    >>>>>> Windows Vista KB967723. The error message I receive when the
    >>>>>> installation
    >>>>>> fails for each is 800736B2. Any assistance or guidance would be
    >>>>>> appreciated.<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
    > <!--colorc--><!--/colorc-->
     
  7. [QED: Would the updates still have failed after you'd uninstall NAV and ran
    the removal tool but before you reinstalled NAV?]

    Bill wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > I uninstalled and reinstalled NAV in accordance with your very useful
    > guidance -- but still no joy. I will seek assistance from MS Support.
    > Thank
    > you again for your help.
    >
    >
    > "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
    > news:%23sdwFEBUKHA.1792@TK2MSFTNGP04.phx.gbl...<!--coloro:green--><span style="color:green <!--/coloro-->
    >> You might try the following, Bill:
    >>
    >> 1. Download the Norton Removal Tool, saving it to your desktop:
    >>
    >>
    >> 2. Close any open applications (i.e., anything with an icon on the
    >> taskbar).
    >>
    >> 3. After making certain you have a copy of your Product Key (Norton
    >> licence) handy, uninstall all Norton software (including LiveUpdate and
    >> any Norton Add-ons) via Control Panel | Programs | Uninstall a program
    >> (or
    >> Control Panel | Programs and Features, if using Classic view).
    >>
    >> 4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.
    >>
    >> 5. Right-click on the file you saved in Step #1 above and select Run as
    >> Administrator. Don't TOUCH your keyboard until the run completes, then
    >> reboot.
    >>
    >> NB: You're "working without a net" now: Don't to ANYTHING else online
    >> (e.g., browsing; reading email; chatting) until you've completed Steps #6
    >> and #7 below!
    >>
    >> 6. Reinstall NAV & reboot.
    >>
    >> 7. Run LiveUpdate manually & repeatedly until you get a "no more updates"
    >> prompt.
    >>
    >>
    >> Bill wrote:<!--coloro:darkred--><span style="color:darkred <!--/coloro-->
    >>> Thanks again PA Bear for your help. NAV was installed on my computer
    >>> when
    >>> I
    >>> bought it and it came with a 15 month subscription. Since the standard
    >>> subscription is for 12 months, I assume it came with a 15 month
    >>> subscription
    >>> to take advantage of the free 90-day trial period that was available at
    >>> that
    >>> time.
    >>>
    >>> If you have any additional thoughts I would be grateful. In the interim,
    >>> I
    >>> shall take your advice and seek assistance from MS Support.
    >>>
    >>>> Was NAV preinstalled on your computer when you bought it? If so, was
    >>>> it
    >>>> a
    >>>> three-month trial subscription or a one-year subscription?
    >>>>
    >>>> The above notwithstanding, you're going to need the assistance of MS
    >>>> Support on this one, I'm afraid, but please keep us posted on any
    >>>> progress
    >>>> you make.
    >>>>
    >>>> Start a free Windows Update support incident request:
    >>>>

    >>>>
    >>>> For home users, no-charge support is available by calling
    >>>> 1-866-PCSAFETY
    >>>> in the United States and in Canada or by contacting your local
    >>>> Microsoft
    >>>> subsidiary. There is no-charge for support calls that are associated
    >>>> with
    >>>> security updates. When you call, clearly state that your problem is
    >>>> related to a Security Update and cite the update's KB number (e.g.,
    >>>> KB999999).
    >>>>
    >>>> For more information about how to contact your local Microsoft
    >>>> subsidiary
    >>>> for security update support issues, visit the International Support Web
    >>>> site:

    >>>>
    >>>> For enterprise customers, support for security updates is available
    >>>> through your usual support contacts.
    >>>>
    >>>> Bill wrote:
    >>>>> Thank you PA Bear for your advice. My NAV subscription is current. No
    >>>>> other
    >>>>> version of Norton or McAfee has been installed on my computer. I
    >>>>> installed
    >>>>> the System Update Readiness Tool (KB947821) -- but no joy. I tried to
    >>>>> install the Failed Updates again -- but they still fail.
    >>>>>
    >>>>> "PA Bear [MS MVP]" wrote:
    >>>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
    >>>>>> The application binding data format is invalid.
    >>>>>>
    >>>>>> Is your NAV subscription current?
    >>>>>>
    >>>>>> Has another)Norton or a McAfee application ever been installed on
    >>>>>> this
    >>>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>>> bought
    >>>>>> it)?
    >>>>>>
    >>>>>> You might give the following a whirl:
    >>>>>>
    >>>>>> Description of the System Update Readiness Tool for Windows Vista...
    >>>>>>

    >>>>>> --
    >>>>>> ~Robear Dyer (PA Bear)
    >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>>

    >>>>>>
    >>>>>>
    >>>>>> Bill wrote:
    >>>>>>> I have Vista Home Premium with SP1. I use Norton Antivirus but my
    >>>>>>> firewall
    >>>>>>> is only Windows. I have been unable to install the following updates
    >>>>>>> for
    >>>>>>> Windows Vista, KB968389, KB975467, KB975517 and the Security Update
    >>>>>>> for
    >>>>>>> Windows Vista KB967723. The error message I receive when the
    >>>>>>> installation
    >>>>>>> fails for each is 800736B2. Any assistance or guidance would be
    >>>>>>> appreciated. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  8. Bill

    Bill Guest

    For PA Bear --

    You asked me to keep you informed of my progress. I have had three sessions
    with technicians from Microsoft Windows Technical Support -- for a total of
    three hours Still no joy.
    They have come to the conclusion that some of my core Operating system files
    have been corrupted. They have asked me to get a new Operating system disk
    integrated with SP1. I have talked to Dell -- and they will send me one
    within the next two days. When I get it, I plan to go back to Microsoft
    Support for additional help -- and I assume they will help me reinstall. If
    you are still interested, I will keep you informed. Otherwise, thanks again
    for your attempts to help.

    "Bill" <williamvmcbride@satx.rr.com> wrote in message
    news:B7301DB9-4529-434C-9606-28FEFF0FD1C9@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >I have Vista Home Premium with SP1. I use Norton Antivirus but my firewall
    >is only Windows. I have been unable to install the following updates for
    >Windows Vista, KB968389, KB975467, KB975517 and the Security Update for
    >Windows Vista KB967723. The error message I receive when the installation
    >fails for each is 800736B2. Any assistance or guidance would be
    >appreciated. <!--colorc--><!--/colorc-->
     
  9. Thread history:


    Thanks for your follow-up post. It's certainly not an unknown error/problem
    but I've ever seen a resolution other than a Repair Install or clean
    install. cf.


    When (approx. date) did you purchase the computer? Is it still under
    Warranty or Service Contract?

    Did you try a Repair Install (AKA In-place Upgrade), uninstall NAV & run the
    removal tool, and then install a new AV app?

    Did you try a format & clean install, uninstall NAV & run the removal tool,
    and then install a new AV app?

    Did you try updating after uninstalling NAV & running the removal tool &
    enabling the Windows Firewall (but not reinstalling NAV)?
    <!--coloro:blue--><span style="color:blue <!--/coloro-->
    > ...They have asked me to get a new Operating system disk
    > integrated with SP1.<!--colorc--><!--/colorc-->

    See if you can get one integrated with SP2.


    Bill wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > For PA Bear --
    >
    > You asked me to keep you informed of my progress. I have had three
    > sessions
    > with technicians from Microsoft Windows Technical Support -- for a total
    > of
    > three hours Still no joy.
    > They have come to the conclusion that some of my core Operating system
    > files
    > have been corrupted. They have asked me to get a new Operating system disk
    > integrated with SP1. I have talked to Dell -- and they will send me one
    > within the next two days. When I get it, I plan to go back to Microsoft
    > Support for additional help -- and I assume they will help me reinstall.
    > If
    > you are still interested, I will keep you informed. Otherwise, thanks
    > again
    > for your attempts to help.
    >
    > "Bill" wrote:<!--coloro:green--><span style="color:green <!--/coloro-->
    >> I have Vista Home Premium with SP1. I use Norton Antivirus but my
    >> firewall
    >> is only Windows. I have been unable to install the following updates for
    >> Windows Vista, KB968389, KB975467, KB975517 and the Security Update for
    >> Windows Vista KB967723. The error message I receive when the installation
    >> fails for each is 800736B2. Any assistance or guidance would be
    >> appreciated. <!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     
  10. Bill

    Bill Guest

    For PA Bear -- Yesterday I did a Repair Install (three hours of waiting
    during the slow process which requires great patience) and I want you to
    know all of the troublesome updates have now been installed. The process
    caused two other problems that I am trying to solve now. If I need advice, I
    will start a new thread. Again thank you for your help, courtesy and
    patience.


    "Bill" <williamvmcbride@satx.rr.com> wrote in message
    news:B7301DB9-4529-434C-9606-28FEFF0FD1C9@microsoft.com...<!--coloro:blue--><span style="color:blue <!--/coloro-->
    >I have Vista Home Premium with SP1. I use Norton Antivirus but my firewall
    >is only Windows. I have been unable to install the following updates for
    >Windows Vista, KB968389, KB975467, KB975517 and the Security Update for
    >Windows Vista KB967723. The error message I receive when the installation
    >fails for each is 800736B2. Any assistance or guidance would be
    >appreciated. <!--colorc--><!--/colorc-->
     
  11. Please stop replying to your first post. I have no idea WTF you're talking
    about if you don't (1) reply to my post and (2) quote my entire post.

    God help you if the Repair Install reinstalled the NAV free-trial again
    (which would NOT be valid)!! <eg>


    Bill wrote:<!--coloro:blue--><span style="color:blue <!--/coloro-->
    > For PA Bear -- Yesterday I did a Repair Install (three hours of waiting
    > during the slow process which requires great patience) and I want you to
    > know all of the troublesome updates have now been installed. The process
    > caused two other problems that I am trying to solve now. If I need advice,
    > I
    > will start a new thread. Again thank you for your help, courtesy and
    > patience.
    >
    >
    > "Bill" <williamvmcbride@satx.rr.com> wrote in message
    > news:B7301DB9-4529-434C-9606-28FEFF0FD1C9@microsoft.com...<!--coloro:green--><span style="color:green <!--/coloro-->
    >> I have Vista Home Premium with SP1. I use Norton Antivirus but my
    >> firewall
    >> is only Windows. I have been unable to install the following updates for
    >> Windows Vista, KB968389, KB975467, KB975517 and the Security Update for
    >> Windows Vista KB967723. The error message I receive when the installation
    >> fails for each is 800736B2. Any assistance or guidance would be
    >> appreciated.<!--colorc--><!--/colorc--><!--colorc--><!--/colorc-->
     

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