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DVD Drive not recognizing Disc

Discussion in 'DVD/CDROM Drives' started by Laura, Jun 5, 2018.

  1. Laura

    Laura

    Joined:
    Jun 5, 2018
    Messages:
    2
    Operating System:
    Windows 10
    Hi, hope someone can help,

    I am not techy, and don't know the jargon, I have basic computer knowledge and know how to find my way around the device manager. I can solve basic problems.

    My DVD drive is not recognizing discs. There was no DVD drive showing in the control panel and I managed to at least reinstall the drive following instructions from the Microsoft page so now the drive is there but when I click on it it's telling me to install a disc and opens the drive, even though I have a disc installed (dvd-r).

    Can anyone give me advice on possible problems/fixes?

    Thanks
    Laura.
     
  2. Tony D

    Tony D Super-Moderator Super Moderators

    Joined:
    Sep 25, 2009
    Messages:
    2,577
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hello and welcome Laura,

    You may just have a bad disk. Have you tried other discs?

    Some older drives recognize only CDs, not DVDs. So try using both CDs and DVDs. See if you see a pattern.

    What operating system are you using? Windows XP, 7, 8, or 10?
     
  3. Tony D

    Tony D Super-Moderator Super Moderators

    Joined:
    Sep 25, 2009
    Messages:
    2,577
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hello and welcome Laura,

    You may just have a bad disk. Have you tried other discs?

    Some older drives recognize only CDs, not DVDs. So try using both CDs and DVDs. See if you see a pattern.

    What operating system are you using? Windows XP, 7, 8, or 10?
     
  4. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
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    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Hi Laura.

    If the drive is not recognizing any disk including CDs, then it's a typical issue.

    Run regedit as the administrator, then
    1. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
      If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.
    2. Click Yes to confirm the removal of the UpperFilters registry entry.
    3. If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete.
    4. Click Yes to confirm the removal of the LowerFilters registry entry.
    5. Exit Registry Editor, and then restart the computer

    If that doesn't work, then either the lens is dirty, or the drive might be defective.

    EDIT- Tony posted while I was writing this post.
     
  5. Laura

    Laura

    Joined:
    Jun 5, 2018
    Messages:
    2
    Operating System:
    Windows 10
    Thank you both for advice, will only be able to try later when I get home and will let you know how I get on!

    Laura.
     

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