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doom help

Discussion in 'Gaming Forum' started by vett, Nov 11, 2016.

  1. vett

    vett Registered Members

    Joined:
    Nov 11, 2016
    Messages:
    142
    Operating System:
    Windows 7
    just bought doom 2016 after many hours of installing I get a fatal error. I have tried to contact steam but the contact support is not working, an help here?
     
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  2. Tony D

    Tony D Administrator Administrator

    Joined:
    Sep 25, 2009
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    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hello and Welcom vett,

    What operating system are you using?

    What error message are you receiving?

    This info may help.
     
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  3. vett

    vett Registered Members

    Joined:
    Nov 11, 2016
    Messages:
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    Operating System:
    Windows 7
    running windows 7 I get no error message just a screen with a bunch stuff on it, at the top it says fatal error and wg1createcontextatribbs ard failed
     
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  4. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,495
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    That doesn't make any sense.
    What exactly does the fatal error say?
     
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  5. vett

    vett Registered Members

    Joined:
    Nov 11, 2016
    Messages:
    142
    Operating System:
    Windows 7
    this is what I get if it helps
    Configured log listener print-redirect tags
    Added structured log listener print-redirect
    Added structured log listener mp-cloud-gobbler
    2016-11-11T11:41:52.109-05:00 LOG: Process started
    Winsock Initialized
    ------ Initializing File System ------
    Current search path:
    - C:/Users/Fred/Saved Games/id Software/DOOM/base/
    - C:/Program Files (x86)/Steam/steamapps/common/DOOM/base/
    ------ File System initialized.
    ------ Command Line ------
    "C:\Program Files (x86)\Steam\steamapps\common\DOOM\DOOMx64.exe"
    2016-11-11T11:41:52.134-05:00 LOG: Command Line: "C:\Program Files (x86)\Steam\steamapps\common\DOOM\DOOMx64.exe"
    ------ CPU Information ------
    1 CPU package, 4 physical cores, 4 logical cores
    2993 MHz Intel CPU with MMX & SSE & SSE2 & SSE3 & SSSE3 & SSE41 & SSE42 & AVX
    32768 kB 1st level cache, 262144 kB 2nd level cache, 6291456 kB 3rd level cache
    6128 MB System Memory
    initializing resource container gameresources.resources
    initializing resource container gameresources.patch
    initializing resource container gameresources_002.patch
    initializing resource container gameresources_003.patch
    initializing resource container gameresources_004.patch
    idLib::SetProduction( PROD_PRODUCTION )
    ------- Initializing renderSystem --------
    PreliminaryRenderSetup
    ---registered window class
    ---registered fake window class
    ---registered context window class
    unknown error: 0xc007000d
    DOOMx64.exe @ 0x59d2d45d( ) + bytes () : GetGameSystemInterface( )
    DOOMx64.exe @ 0x59c888c0( ) + bytes () : GetGameSystemInterface( )
    DOOMx64.exe @ 0x59c7780d( ) + bytes () : GetGameSystemInterface( )
    DOOMx64.exe @ 0x591166af( ) + bytes () : GetGameSystemInterface( )
    DOOMx64.exe @ 0x5911655e( ) + bytes () : GetGameSystemInterface( )
    DOOMx64.exe @ 0x591163f1( ) + bytes () : GetGameSystemInterface( )
    DOOMx64.exe @ 0x59121b93( ) + bytes () : GetGameSystemInterface( )
    DOOMx64.exe @ 0x5911d281( ) + bytes () : GetGameSystemInterface( )
    DOOMx64.exe @ 0x59a50397( ) + bytes () : GetGameSystemInterface( )
    DOOMx64.exe @ 0x58675ab4( ) + bytes () : __glewVertexAttrib2fvARB( )
    DOOMx64.exe @ 0x59cdf050( ) + bytes () : GetGameSystemInterface( )
    kernel32.dll @ 0x770459cd( ) + bytes () : BaseThreadInitThunk( )
    ntdll.dll @ 0x7727a561( ) + bytes () : RtlUserThreadStart( )
    FATAL ERROR: wglCreateContextAttribsARB failed
    Dumped console text to C:\Users\Fred\Saved Games\id Software\DOOM\base\ErrorLog_11-11-2016__11-41-57am.txt.

    idRenderSystem::Shutdown()
    Shutting down OpenGL subsystem

    ***************************
    FATAL ERROR: wglCreateContextAttribsARB failed

    ***************************
     
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  6. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,495
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    This is what I have found.....
    See if it is any help.

    This issue may occur when the computer attempts to run the game on an integrated graphics card.
    If you have a mobile GPU, we recommend ensuring that you have the primary GPU activated.

    If you are using an NVIDIA card, you can find additional troubleshooting steps here.
    If you are using an AMD card, you can find additional troubleshooting steps here.

    Source: Support
     
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  7. vett

    vett Registered Members

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    Nov 11, 2016
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    Operating System:
    Windows 7
     
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  8. Tony D

    Tony D Administrator Administrator

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    Please see post #6.
     
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  9. vett

    vett Registered Members

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    Nov 11, 2016
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    Operating System:
    Windows 7
    I got in touch with NVidia and they told me my card (9400 GT ) was not enough for this game so I guess I am stuck with it. thanks for the help anyway
     
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  10. Tony D

    Tony D Administrator Administrator

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    Operating System:
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  11. DSTM (Dougie)

    DSTM (Dougie) Registered Members

    Joined:
    May 3, 2009
    Messages:
    8,270
    Location:
    SYDNEY AUSTRALIA
    Operating System:
    Windows 7
    That is a very old card,Vett. First released in 2008.
    I have 2 of these cards in the cupboard.
    A better card in time would help you greatly.
     

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