[Solved] css infospace on the Samsung phone(android)

Hi, I have a virus, malware or something called css infospace. It takes over my phone's Internet (explorer, chrome and google). Verizon had me clean my browsing history, and they say it's gone but just not... It is not listed as an app. I also deleted every app I didn't need or recognize and ran Malware. I don't know what else to do on a phone to remove it. I have macafee, I thought I was safe...Has any run into this on their phone? Any suggestions for a novice? Thanks! KC

 

Welcome to Computer Help Forums, Kelly.
Please be patient till "Starbuck" our "Malware Removal Specialist" returns and gives you correct advice how to remove this nasty.

 

Thank you. I shall hold on ... very tight. Thanks Dougie! KC

 

Hi,
Thank you, any help is appreciated.

I'll get rid of macafee and switch to your recommendation. That's great.

Css infospace takes over the Web browser program. It is not set as my homepage.

I would have never known I had the virus? except the Internet loads so slowly. For example, I try to open google. I can see it go to /ccsinfospace.com first then bring up the browser google. I get different search results, with many ads, unlike when I search for the same item on a non infected Samsung Galaxy Note 5 phone (my sons). The same thing happens with Google chrome and explorer.
I think all 3 browsers were on the phone. I don't know how to download them, so really believe they were already there.

So after I discover this, I called Verizon technical support and they just had me clean my browser. That's it. They said it was gone. But, I can still see it before going on the web. They were no help.

The last app i loaded was macafee!

I think it came from an email in which I signed up for a contest. Yes, I know, I'm an idiot. Bad dog. The damage is done. I promise never to enter a contest again.

My phone is a samsung note 5. SAMSUNG-SM-N920V. Android 5.1.1

There is another post and response on this site about css infospace on a computer. It may be of help in solving the problem. It has a lot of code. I'm lost...thanks for working on this.

 

First. Thank you. Sorry it has taken me so long to get back to you. I ran into a snag. I tried the plan. I cleared the data and cache for the browsers under applications. Deleting on all browsers worked....the virus was gone, yes! Unfortunately, I restarted my phone and it was back! I spent the night uninstalling the 3 browsers and reinstalling them. That worked too until I restarted the phone... it's back. I'm ready to scream. Maybe, I should just clear the browsers again and never turn it off? Troubling...KC

 

Thanks. I'll run the deep scan and think good thoughts. I'll let you know. KC

 

Phoohey... No luck with plan A.
It's still hijacking the web browsers. It's getting worse too. It comes back with a null page if I go to a site it does not like. I can't get to computer help web forums! I'm shut out and down.

So..... I'm on to plan B, your suggestion of the factory reset. Thank you for the directions on how to save my contacts and for all your problem solving efforts.

It was great to have you and this forum to help me. Thanks Starbuck ☆☆☆☆ for volunteering your time and brain to help all of us. My thanks to Dougie too.☆☆☆☆ On to plan B...Take care. KC

 

I'll let you know, promise. I'm going to have Verizon do it. They tried to walk me through it and it got stuck. Virus or novice troubles? I don't know which. They suggested that I to bring it to a store....l'll keep in touch. KC

 

Hello,
Well, Verizon said it can't remove popupui receiver app which is attached to the cssinfospace.com ad clicker browser attacker. They have sent me a new phone. I'm not to restore anything from the verizon cloud except my contacts. So, the news is good and bad. Thanks for your help. I hope not one else encounters this.
Best wishes.
KC