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Computer Shuts down unexpectedly. Suspect is the RX580

Discussion in 'Graphics - GPU' started by siderophobic, May 14, 2017.

  1. siderophobic

    siderophobic

    Joined:
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    Hi guys, I run multiple clients of a game at once and gets the cpu at 80-90% usage, gpu sais its 100% usage all the time. After launching all the clients (16 in total), it will run for about 2-3 hours and when I get back. I would see the monitor is already turned off (as if shut down) but my computer power on case is still on. I'm sure the OS is already shut down / dead since I can't access the computer via network. I have 2 units with the same specs and it happens to both of them when I launch these clients.

    I checked the Event Viewer and see that i have:

    General: "The System has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
    Log Name: System
    Source: Kernel-Power
    Event ID: 41
    Level: Critical

    Please do help me as I am about to return these RX 580s, I think its them that's causing the Issue.

    Specs:

    CPU: Intel Core i7 7700k 4.2-4.5ghz 4-core
    MOBO: MSI B250M Gaming Pro
    GPU: MSI RX 580 Gaming X Twin Frozr 8gb
    RAM DDR4: G.Skill Ripjaws V 2x16gb 2400 32gb CL15 (F4 2400C15D 32GVR)
    PSU: Seasonic G650 80+ Gold Semi Modular
    SSD: Samsung 750 EVO 250gb
    MON: LG 23 23MP68VQ LED IPS freesync frameless
    OS: Windows 10 Enterprise

    I tried to overclock the rx 580, see if it would fix the issue and it still happens, all drivers are updated. Windows have been updated as well.

    I also am monitoring the temperatures via real temp, hwmonitor so far I have the CPU Always at below 70 degrees C. GPU is always at below 50 degrees. Room is airconditioned with 24 degrees ambient temperature.

    I also have another rig that uses GTX 1080, 6 core processor and I can run about 28 of these clients without anything happening. Runs smooth as silk so is it safe to assume that its the RX 580 that's causing the issue?

    Thank you for anyone who might help and save me the time and money to upgrade to a GTX 1070.
     
  2. DSTM (Dougie)

    DSTM (Dougie) Super-Moderator Super Moderators

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    Hi and welcome to Computer Help Forums.
    After checking all the benchmarks of the cards in question.
    A GTX 1070 is not going to give you much better performance than 2xRX580's, so a waste of money, IMO
    Save up for another GTX1080 because the benchmark is far superior to a GTX1070.
     
  3. siderophobic

    siderophobic

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    Hi Dougie, thank you for your reply. I think I made you think that its in Crossfire, I have 2 computers with the same spec, each have a single RX 580.

    So does this mean that the GPU is the culprit of the shuts down?

    Also I constantly receive. "application has been blocked from accessing the graphics hardware"
     
  4. DSTM (Dougie)

    DSTM (Dougie) Super-Moderator Super Moderators

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    Yes, your post read as if the RX580's were in crossfire.
    PS. I haven't had time to check your Mobo specs if indeed it has integrated Graphics.

    Source: http://www.tomshardware.com/answers/id-2834294/program-denied-access-graphics-hardware.html
     
    Last edited by a moderator: Jun 14, 2017
  5. siderophobic

    siderophobic

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    The game cannot be run with the windows display adapter card unfortunately.

    I am thinking its really about the catalyst drivers and the game itself. The card + cpu has passed several benchmark tests that I throw at it.
     
  6. DSTM (Dougie)

    DSTM (Dougie) Super-Moderator Super Moderators

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    Reinstall the catalyst drivers, and see if the issue is resolved.
    I think less clients would be worth trying.
    As you say the game may well be corrupted.
     
  7. siderophobic

    siderophobic

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    I already did a clean install (DDU). No avail as well. I will try to limit down the clients to 8. See if it still crashes.
     
  8. DSTM (Dougie)

    DSTM (Dougie) Super-Moderator Super Moderators

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    That's worth trying as the RX580 only has a benchmark of 5014. (not very strong)
    In comparison the GTX1070 has a benchmark of 10872, and the GTX1080 has a benchmark of 13226.
     
    Bill likes this.
  9. DSTM (Dougie)

    DSTM (Dougie) Super-Moderator Super Moderators

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