[Solved] Computer Keeps Reloading

Hello everyone!

I have a 2 month old HP All in One. Windows 10. McAfee for virus.

It updated a few days ago. Just turned on my computer this morning for the first time since then and the opening page keeps reloading. Had my dayplanner on my keyboard, thought that was the problem.

After doing a hard shutdown, I kept trying to do a restart. Finally got it to happen. Changed nothing.

Can't open files. Did get Google open once.

Took me about an hour to get the task manager opened with cltrl + shift + esc. Search boxes aren't working.

Suggestions in this age of quarantine and dealing with someone who knows nothing about how computers work?

Video of screen is attached. Thanks!

 

If one more restart doesn't solve the problems, then I would try the folloing:

1) Uninstall McAfee. I also noticed an Avast document on your desktop. If you have that installed, then uninstall it along with any other non-Microsoft antivirus. Windows 10 comes built in with Window's security and Window's Defender antivirus. It is non intrusive, does not have false positives, won't degrade your computers performance, and most importantly, won't cause the vast amount of problems that antivirus programs like Avast and Mcafee often cause.

2) Go into Task Manager's Startup Tab and disable everything except for Window's Defender.

Now restart the computer and see what happens.

 

Thanks Tony! Tried. Didn't help.

 

The screen isn't staying open long enough for me to get to the apps to uninstall McAfee. Folders won't open. Still can't type anything in the search box.

I don't have Avast on my computer. It's a letter.

Windows 10 says there were a lot if problems with updates this past Tuesday, but i don't understand what they mean.

 

Had turned it off. Now it says this...

 

Okay. It's back up doing the same thing.

 

Okay. It says start up setting and f1-f9 options also f10 for more or enter to return but then the screen went black and turned off.

 

If Tony's suggestion doesn't work out, then try this:

As soon as you turn on the computer and see the the Windows 10 loading circle, hold in the power button to force a shut down. Do this three times and Windows will go into Recovery mode. From the recovery mode, try the start up repair. If that doesn't work, go back into recovery mode and try System Restore.

 

Thanks so much for your help. Didn't have the patience for this yesterday.

I can't get into safe mode.

 

I'm in auto repair.

Should I click on restart or advanced options? Guessing advanced, but want to make sure.

Thanks.

 

If the auto repair says it can't find or fix the issues, then go to Advanced, then system restore. If auto repair says to restart, then restart.

 

Thanks! It's been working on restore for about 20 minutes so far.

 

It worked! Thank you so much!

One more question. Should I remove McAfee?