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[Solved] Computer Keeps Reloading

Discussion in 'Windows 10' started by Annmarie Kostyk, Apr 18, 2020.

  1. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    Hello everyone!

    I have a 2 month old HP All in One. Windows 10. McAfee for virus.

    It updated a few days ago. Just turned on my computer this morning for the first time since then and the opening page keeps reloading. Had my dayplanner on my keyboard, thought that was the problem.

    After doing a hard shutdown, I kept trying to do a restart. Finally got it to happen. Changed nothing.

    Can't open files. Did get Google open once.

    Took me about an hour to get the task manager opened with cltrl + shift + esc. Search boxes aren't working.

    Suggestions in this age of quarantine and dealing with someone who knows nothing about how computers work?

    Video of screen is attached. Thanks!
     

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  2. Tony D

    Tony D Administrator Administrator

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    Hello and welcome Annmarie, I would first try to Shut Down the computer while holding the Shift key. Once it's shut down all the way, try restarting it and let it sit for a few minutes to straighten things out.
     
  3. Seth Anthony

    Seth Anthony Registered Members

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    If one more restart doesn't solve the problems, then I would try the folloing:

    1) Uninstall McAfee. I also noticed an Avast document on your desktop. If you have that installed, then uninstall it along with any other non-Microsoft antivirus. Windows 10 comes built in with Window's security and Window's Defender antivirus. It is non intrusive, does not have false positives, won't degrade your computers performance, and most importantly, won't cause the vast amount of problems that antivirus programs like Avast and Mcafee often cause.

    2) Go into Task Manager's Startup Tab and disable everything except for Window's Defender.

    Now restart the computer and see what happens.
     
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  4. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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  5. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    Thanks Tony! Tried. Didn't help.
     
  6. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    The screen isn't staying open long enough for me to get to the apps to uninstall McAfee. Folders won't open. Still can't type anything in the search box.

    I don't have Avast on my computer. It's a letter.

    Windows 10 says there were a lot if problems with updates this past Tuesday, but i don't understand what they mean.
     

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  7. Tony D

    Tony D Administrator Administrator

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    OK, let's try getting it into Safe Mode. In this mode, only the essential processes to run the machine are loaded. You won't have Internet access and if you have a wireless mouse and/or keyboard, they may not work. Let us know what happens when you're in Safe Mode.

    Here's how to get it booted in Safe Mode:
    1. Click the Windows-button → Power.
    2. Hold down the shift key and click Restart.
    3. Click the option Troubleshoot and then Advanced options.
    4. Go to “Advanced options” and click Start-up Settings.
    5. Under “Start-up Settings” click Restart.
    6. Various boot options are displayed. ...
    7. Windows 10 starts in Safe Mode.
     
  8. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    Had turned it off. Now it says this...
     

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  9. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    Okay. It's back up doing the same thing.
     
  10. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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  11. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    Okay. It says start up setting and f1-f9 options also f10 for more or enter to return but then the screen went black and turned off.
     
  12. Tony D

    Tony D Administrator Administrator

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    1) The picture you send shows the machine repairing the hard drive. That may be due to it not shutting down properly. Is this the first time you've seen this screen?

    2) The machine should not have shut down while the screen for selecting settings was shown. Try that procedure I sent again. This time, after you click on the option to Troubleshoot, just let it sit for a few minutes. It should stay there and not shut down.
     
  13. Seth Anthony

    Seth Anthony Registered Members

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    If Tony's suggestion doesn't work out, then try this:

    As soon as you turn on the computer and see the the Windows 10 loading circle, hold in the power button to force a shut down. Do this three times and Windows will go into Recovery mode. From the recovery mode, try the start up repair. If that doesn't work, go back into recovery mode and try System Restore.
     
  14. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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  15. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    Thanks so much for your help. Didn't have the patience for this yesterday.

    I can't get into safe mode.
     
  16. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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  17. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    I'm in auto repair.

    Should I click on restart or advanced options? Guessing advanced, but want to make sure.

    Thanks.
     
  18. Seth Anthony

    Seth Anthony Registered Members

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    If the auto repair says it can't find or fix the issues, then go to Advanced, then system restore. If auto repair says to restart, then restart.
     
  19. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    Thanks! It's been working on restore for about 20 minutes so far.
     
  20. Annmarie Kostyk

    Annmarie Kostyk Registered Members

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    It worked! Thank you so much!

    One more question. Should I remove McAfee?
     

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