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Computer Crashes and Screen Goes Black

Discussion in 'BSOD, App Crashes and Hangs' started by Liam Nelson, Feb 19, 2020.

  1. Liam Nelson

    Liam Nelson

    Joined:
    Feb 19, 2020
    Messages:
    1
    Operating System:
    Windows 10
  2. IJAC

    IJAC Super-Moderator Super Moderators

    Joined:
    May 8, 2017
    Messages:
    737
    Location:
    Here
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
    CPU:
    Intel i5 Quad core
    Memory:
    Rip Jaw 32 GB
    Hard Drive:
    Samsung Evo 500 GB SS
    Graphics Card:
    Radeon R7 260X/360
    Power Supply:
    750 Watt Corsair
    I had this problem once and it turned out to be the video card. If it has onboard video you could remove the video card and try the onboard to see if that works. If you don't have onboard video maybe you could borrow a video card from a friend to see if that would work. Not saying that is your problem but I did have the exact same thing happen but I had a Radeon video card.
     
    Seth Anthony likes this.
  3. Tony D

    Tony D Administrator Administrator

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    Operating System:
    Windows XP Professional
    Hello and welcome Liam, That's a tough situation to resolve. If you find it's not the video card as IJAC suggested, I'd next swap out the RAM, then power supply.
     
    Seth Anthony and IJAC like this.
  4. IJAC

    IJAC Super-Moderator Super Moderators

    Joined:
    May 8, 2017
    Messages:
    737
    Location:
    Here
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
    CPU:
    Intel i5 Quad core
    Memory:
    Rip Jaw 32 GB
    Hard Drive:
    Samsung Evo 500 GB SS
    Graphics Card:
    Radeon R7 260X/360
    Power Supply:
    750 Watt Corsair
    Also there is a update causing problems KB4532693 security update check and see if you have this. The only thing that is different is people are losing any files or folders saved on there desktop. That is why I advise people not to save files or folders on the desktop save them in the documents folder.
     
  5. Seth Anthony

    Seth Anthony Registered Members

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    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Wow. Nice system.

    I agree that the most probable cause is the video card or its driver, followed by the ram.
     
  6. plodr

    plodr CHF Advisor CHF Advisers

    Joined:
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    Messages:
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    Operating System:
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    KB4532693 would not cause the screen to to crash and turn black after a few hours of use.
    KB4532693 hides the user profile so you see a desktop with a few icons but not anything that was put there in a particular user's profile.

    Heat buildup? No, because then the computer probably would not restart and work. You'd have to wait until the system cooled down a bit.

    Is it always the same amount of time that it crashes?

    I'm looking at the update schedule, trying to see if one of those triggers the crash.
    2 different Google Updates
    2 different Dropbox Updates
    OneDrive Update
    3 different Adobe Updates
    3 different WinZip update notifiers
    Glary Update
     
    Last edited: Feb 20, 2020
    allheart55 (Cindy E) likes this.
  7. Seth Anthony

    Seth Anthony Registered Members

    Joined:
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    Operating System:
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    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    That security update is so good that it "secures" the user data by making it invisible :D
     
    plodr likes this.
  8. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
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    Messages:
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    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    In my opinion, Glary Utilities could be causing the problem.
    A registry cleaner is a no go under normal circumstances.
    If you are using this app, it is bound to cause an issue, sooner or later.
     
    plodr likes this.

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