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Can't install new flash drives, but my old one works

Discussion in 'External and Flash Drives' started by EllisDeTripp, Feb 3, 2019.

  1. EllisDeTripp

    EllisDeTripp

    Joined:
    Feb 3, 2019
    Messages:
    3
    Operating System:
    Windows 7
    I have a SanDisk Cruzer 32GB flash drive I use with no problems, have been for 2 years now. However, I bought a generic blue flash drive that doesn't work on my PC, but it works on my wife's and her setup is almost identical to mine. It says it can't find the driver for it & I've tried numerous methods to find it with no luck. I then went out & bought 4 different branded ones & they say the same thing, even tried another SanDisk Cruzer 32GB and it won't work either. So my real problem seems to be that I can't install NEW flash drives. Any ideas? I haven't done any registry or other changes. I can see the new drives in the Device Manager and it has the "yellow triangle" indicating a problem. I can also see it under Devices & Printers, but it shows up under "Unspecified" instead of "Devices". I've tried a number of recommended methods to get the driver to work like deleting it in the Device Manager & reinstalling, but nothing helps including the troubleshoot option in Windows 7. Any ideas?
     
  2. Tony D

    Tony D Super-Moderator Super Moderators

    Joined:
    Sep 25, 2009
    Messages:
    2,916
    Location:
    SE Pennsylvania, USA
    Operating System:
    Windows XP Professional
    Hello and welcome Ellis,

    1) Have you tried other USB ports on your computer?
    2) Is the computer a desktop or laptop?
    3) Are these new drives USB 3? USB 3 connectors have blue plastic as viewed by looking into the connector. They may require more power than your computer can supply. So check your computer for USB 3 ports also.
     
    Seth Anthony likes this.
  3. IJAC

    IJAC CHF Advisor CHF Advisers

    Joined:
    May 8, 2017
    Messages:
    93
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
    CPU:
    Intel i5 Quad core
    Memory:
    Rip Jaw 32 GB
    Hard Drive:
    Samsung Evo 500 GB SS
    Graphics Card:
    Radeon R7 260X/360
    Power Supply:
    750 Watt Corsair
    Also depending how old your computer is (and if it is a desktop) I would open the door on the case and check your capacitors to see if you have any bulging ones.Also if there are any they maybe leaking.Some years back there were some bad capacitors in some computers that would do this.What happen was some one stole the formula to make cheap capacitors but didn't get all of the formula.Not sure what year that was but just thought I would mention it because it happened to one of my early builds and the USB ports acted up.
     
  4. EllisDeTripp

    EllisDeTripp

    Joined:
    Feb 3, 2019
    Messages:
    3
    Operating System:
    Windows 7
    I normally use the front ports, but I tried the rear ports with no luck.

    This is a desktop PC tower

    Good question on the USB types. All of the generic ones are black (2.0); the Kingston Data Traveler is blue (3.0); the Memorex is black (2.0); the new SanDisk Cruzer connector color is the same as the body color, which is blue, and the old SanDisk Cruzer which works is a hot pink/salmon color and its connector is the same as the body color. I don't know if the SanDisk drives are 1.0, 2.0 or 3.0 since they're body-colored. I have a 2.0 connector I use for my phone and it works on the front or rear.

    Just noticed something that may be pertinent: When I plug the other flash drives in, they show up in the Device Manager under "Other Devices" and have the yellow triangle indicating a problem. When I plug in the old pink SanDisk flash drive that works, it shows up under "Portable Drives". It shows that it's the E: drive & is says its "on UMBus Enumerator". It says it's working properly & the driver says it's a Microsoft driver from June 2006, version #6.1.7600.16385, signer is MS Windows. I can look at the details where it's installed, I can update it, disable it or uninstall it. Obviously since this is the only one that works, I don't want to mess with it.
     
  5. EllisDeTripp

    EllisDeTripp

    Joined:
    Feb 3, 2019
    Messages:
    3
    Operating System:
    Windows 7
    Good idea, but nothing wrong inside. PC works great other than this.
     
  6. IJAC

    IJAC CHF Advisor CHF Advisers

    Joined:
    May 8, 2017
    Messages:
    93
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
    CPU:
    Intel i5 Quad core
    Memory:
    Rip Jaw 32 GB
    Hard Drive:
    Samsung Evo 500 GB SS
    Graphics Card:
    Radeon R7 260X/360
    Power Supply:
    750 Watt Corsair
    Another thing you could try go into the device manger and delete all the usb ports and reboot.After rebooting they will all reinstall and it may correct your problem.
     
    Seth Anthony and Tony D like this.
  7. plodr

    plodr CHF Advisor CHF Advisers

    Joined:
    May 31, 2017
    Messages:
    338
    Operating System:
    Windows 7
    Power down the computer. Unplug the computer from the wall. Wait 5 minutes. Plug the computer back in and boot up. Try the USB devices.
    I've helped several people over the years by following those steps on a desktop computer.
     
  8. Kburra

    Kburra Registered Members

    Joined:
    Jun 4, 2014
    Messages:
    32
    Location:
    Melbourne Australia
    Operating System:
    Windows 7
    CPU:
    2.67 gigahertz Intel Core i5 750
    Memory:
    4092 Megabytes Usable Installed Memory
    Hard Drive:
    ST3500418AS [Hard drive] (500.11 GB)
    Graphics Card:
    NVIDIA GeForce GTS 250 [Display adapter]
    A simple solution that often works, Format the USB drive,if already done that do it again.
     
  9. plodr

    plodr CHF Advisor CHF Advisers

    Joined:
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    Messages:
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    Operating System:
    Windows 7
    You can't format any USB drive if the computer refuses to "see" it.
     
  10. Kburra

    Kburra Registered Members

    Joined:
    Jun 4, 2014
    Messages:
    32
    Location:
    Melbourne Australia
    Operating System:
    Windows 7
    CPU:
    2.67 gigahertz Intel Core i5 750
    Memory:
    4092 Megabytes Usable Installed Memory
    Hard Drive:
    ST3500418AS [Hard drive] (500.11 GB)
    Graphics Card:
    NVIDIA GeForce GTS 250 [Display adapter]
    Well it works on his wife's PC, maybe reformat on there..only suggest this because had a similar problem,and (For some reason?) then worked>
     
    allheart55 (Cindy E) likes this.
  11. plodr

    plodr CHF Advisor CHF Advisers

    Joined:
    May 31, 2017
    Messages:
    338
    Operating System:
    Windows 7
    Problem: 4 new drives from different manufacturers he has purchased don't show up. I don't think formatting any new drive will solve his problem particularly if they work fine on another computer.

    We're trying to solve why his computer now refuses to "see" any new USB stick. Only 1 old one works.
     
  12. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    705
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    This is the correct next step.
     
    Tony D likes this.
  13. Kburra

    Kburra Registered Members

    Joined:
    Jun 4, 2014
    Messages:
    32
    Location:
    Melbourne Australia
    Operating System:
    Windows 7
    CPU:
    2.67 gigahertz Intel Core i5 750
    Memory:
    4092 Megabytes Usable Installed Memory
    Hard Drive:
    ST3500418AS [Hard drive] (500.11 GB)
    Graphics Card:
    NVIDIA GeForce GTS 250 [Display adapter]
    Understand and fair enough,will be intrigued once is solved?
     

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