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Application freezing in Windows 10

Discussion in 'BSOD, App Crashes and Hangs' started by DigitalMan, May 20, 2016.

  1. DigitalMan

    DigitalMan

    Joined:
    May 20, 2016
    Messages:
    4
    Operating System:
    Windows 10
    I just started using PowerDirector 14 for video editing. Every so often it will randomly freeze. Sometimes when dragging media to the time line, another time during a project save. And when I say freeze I mean it completely freezes. The mouse doesn't move at all. The screen doesn't degrade or turn black, just stays frozen. The only thing I can do is hold down the power button to turn off the PC. After booting back up I see nothing in the event viewer except an absence of entries during the time between when it froze and when I rebooted. I don't have this issue running anything else. The support team at Cyberlink wants me to generate a dump file from the task manager but once it freezes you cannot do anything including crtl-alt-del. So my question is what do you think could be causing this. Doesn't seem like it could be a RAM issue as I don't experience any issues otherwise. Possibly a graphics issue but it even froze during a project save (was not rendering or anything). I have a Radeon R9 290X running latest non-beta Crimson drivers. I also have 32GB DDR4 and i7 -6700K. My main drive is an SSD and all drives are new and have plenty of room. Any ideas/suggestions?
     
  2. gijoetech1

    gijoetech1 Registered Members

    Joined:
    Mar 23, 2016
    Messages:
    219
    Operating System:
    Windows 10
    did you built this pc or it was purchased like this
     
  3. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,005
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    Hello DigitalMan and welcome to Computer Help Forums.

    You can still generate a dump file, just do it immediately after opening Power Director. (Before it freezes.)

    Start the task manager and click the processes tab. Right click the Power Director and then click create dump file.
     
  4. DigitalMan

    DigitalMan

    Joined:
    May 20, 2016
    Messages:
    4
    Operating System:
    Windows 10
    Yes, I built this PC back in December last year. The application freezes randomly. If I try the create dump file and it runs for hours will that create a huge file?
     
  5. gijoetech1

    gijoetech1 Registered Members

    Joined:
    Mar 23, 2016
    Messages:
    219
    Operating System:
    Windows 10
    The reason why I'm asking his that a computer of that size of memory and a i7 CPU should not be doing that unless there is some hardware issues like hot memory ,hot CPU ,dried-up paste ,fan or power supply not producing enough power did you calculate based on the hardware requirements a more stronger power supply or it could be something stupid as dust so it could be a number of things you would have to eliminate things one by one
     
  6. DigitalMan

    DigitalMan

    Joined:
    May 20, 2016
    Messages:
    4
    Operating System:
    Windows 10
    These would all be valid points except that this only happens in a single application. The power supply is an AX1200i, more than enough especially since I only have a single GPU. So, the freeze just happened again. This time I tried turning the monitor off and on again. When the monitor came back on it showed no signal and went black. So starting to lean towards a gfx card or driver issue (again, only with this app though). Wish I had a spare card to test this out.
     
  7. gijoetech1

    gijoetech1 Registered Members

    Joined:
    Mar 23, 2016
    Messages:
    219
    Operating System:
    Windows 10
    Well by the sound of it sounds like you're on the right track try to completely remove the driver for the GFX card then do a reboot then re-install the driver again good luck and by the way for the power supply the GPU is not the only thing that gets calculated for the amount of power that you need and I'm sure you know that
     
    allheart55 (Cindy E) likes this.
  8. DigitalMan

    DigitalMan

    Joined:
    May 20, 2016
    Messages:
    4
    Operating System:
    Windows 10
    Well, so far so good. Installed the beta drivers (non-whql-64bit-radeon-software-crimson-16.5.2.1-win10-win8.1-win7-may16.exe) and was able to complete a full video project with no crashes. Am not ready to say 100% that it fixed it but so far looking good.
     
  9. gijoetech1

    gijoetech1 Registered Members

    Joined:
    Mar 23, 2016
    Messages:
    219
    Operating System:
    Windows 10
    :dnc:lol happy to help
     
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