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After 10 minutes screen will go black with only mouse visible, won't come back

Discussion in 'Miscellaneous Hardware' started by Evan Holmes, Jun 26, 2019.

  1. Evan Holmes

    Evan Holmes

    Joined:
    Jun 26, 2019
    Messages:
    3
    Operating System:
    Windows 10
    This problem has been happening for awhile now, after an amount of time without any use my computers monitor will turn completely black, it will still be on as the mouse is visible and I can still move it but if this happens it requires a full computer restart to bring the screen back, it's quite annoying as this happens several times a day. I have all of the timers set to never have the computer sleep and have tried many other options. I have a Dell Inspiron all in one desktop computer with windows 10. Any help at all would be greatly appreciated, I've struggled with this issue for a while and can't seem to find a way to fix it. I can provide any other info if needed.
     
  2. IJAC

    IJAC Super-Moderator Super Moderators

    Joined:
    May 8, 2017
    Messages:
    281
    Location:
    Here
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    I have a Asus prime Z270A MB
    CPU:
    Intel i5 Quad core
    Memory:
    Rip Jaw 32 GB
    Hard Drive:
    Samsung Evo 500 GB SS
    Graphics Card:
    Radeon R7 260X/360
    Power Supply:
    750 Watt Corsair
    Is it still under warranty?If so I would call Dell.If not it could be a driver issue or a chipset issue.Unfortunately this problem will take some troubleshooting.Also if you could post back with the model number that would help.
     
  3. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    872
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
  4. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    872
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Ignore my previous reply for now, as there is something else I thought of:

    When you see the black screen, press Ctrl, Shift, and Esc at the same time. This will get you into Task Manager. Now click on File>Run New Task. Type explorer.exe and press enter. Do you see your desktop icons now? If so, you probably have a program installed that's causing the issue, and it's most likely set to automatically run at startup.
     
    allheart55 (Cindy E) and Tony D like this.
  5. Evan Holmes

    Evan Holmes

    Joined:
    Jun 26, 2019
    Messages:
    3
    Operating System:
    Windows 10
    I will try this but I don't think it will work, it's not that I just can't see icons it's that the entire screen except for the mouse is black, I will be back at the computer tomorrow so I will try it then, thank you for the response either way!
     
  6. Evan Holmes

    Evan Holmes

    Joined:
    Jun 26, 2019
    Messages:
    3
    Operating System:
    Windows 10
    It is not under warranty any longer unfortunately, I will give you the model number as early as I can tomorrow as I'm not home right now, thank you.
     
  7. Seth Anthony

    Seth Anthony Registered Members

    Joined:
    Mar 31, 2017
    Messages:
    872
    Operating System:
    Linux Based
    Computer Brand or Motherboard:
    Altaire 8800
    CPU:
    Modified Texas Instruments calculator
    Memory:
    2 transistor tubes
    Hard Drive:
    pen and paper
    Graphics Card:
    TV ready
    Power Supply:
    Mouse on a wheel
    Yes, I understand that.

    Explorer.exe is responsible for displaying your Desktop icons and the screen background. It is not responsible for displaying the mouse pointer. If Explorer suddenly stops, you'll see exactly what you've described. Explorer is also not responsible for displaying Task Manager, so you should be able to use the method I described to confirm or deny that a program is causing Explorer to close.
     
    Tony D likes this.

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