As I was checking around after the install, I did control panel, security-maintenance, problem reports. Internet explorer was one, downloaded newer version. Seems okay. Driver software install, could not find software, installed generic. Microsoft ISATAP Adapter (3 times) could not load software Network Diagnostics Framework (2 times) unable to diagnose/repair network problems Standard VGA Graphics Adapter, could not load driver software, report sent, Intel driver software installed Windows Modules Installer(3 times), Windows WcpOtherFailure(3) Windows WcpOtherFailure(3) report sent CbsPackageServicingFailure report sent Signed up for fixit program with Microsoft. Apparently their method is scattershot, I was sent a list of 27 fixit downloads, tried using two. Codec crashes, auto diagnose and id codecs causing Windows to become unstable to stop responding(other info all copied by hand. This fixit would not let me choose the recommended fix. Which was to auto check for problems and apply fixes it deems appropiate. Chose one left, detect and let me choose fix, came back with no problems found and no fixes applied. Same scenario when I tried to use I.E. Add On detection. Auto detect and apply fix greyed out, was recommended, chose let me choose, and no problems no fixes again. I have two and a half pages of notes, printer paper, from all these things, and I wanted to be able to have all the info that was given to me. I copied all the info from the fixit screen, several covered issues not evident from problem report. Also installed and ran malwarebytes and spybot, no issues found from either. Installed Avast, no problems found. At this point I don't know what to do. I've looked all over on the microsoft site to try to get some ideas, and all I have is a mess. I see in control panel that you can format a partition, could I do that then reinstall again?. I noticed that the install this time was on partition 2, but never saw an option to choose which partition when I was doing the install. It's truly unfortunate that when hubby bought this for me, he didn't know to ask for operating system disc. I hope I can get these problems solved soon, with help from you folks. Thanks.